topic Need a hand resolving a registration error in Insight Remote Support

Need a hand resolving a registration error

kultar — Tue, 30 Sep 2014 21:04:44 GMT

Hey hey.. I just finished configure HP IRS and it is registered with my HP Insight online account.

I went through the ilo to register just this 1 server, as a test, to the HP IRS box and received the following error:

Remote Support Registration Error. Please unregister and re-register device. (Insufficient device identifier information)

I've double checked Firewalls and security groups and I have everything configured as it should be. Any insight into how I can resolve this?

Re: Need a hand resolving a registration error

toddg1 — Wed, 01 Oct 2014 20:03:22 GMT

If this contunies to happen, I would suggest you open a support case with HP to help determine what might be happening.

Re: Need a hand resolving a registration error

Cali — Thu, 02 Oct 2014 13:21:48 GMT

Reset the iLO and Try again, or Update the iLO Firmware.

Re: Need a hand resolving a registration error

dstammen — Thu, 09 Nov 2023 08:45:22 GMT

Did you ever found a solution on this?

Having the same issue, in contact with HPE but they are taking a long time to resolve the issue.

Re: Need a hand resolving a registration error

Sunitha_Mod — Fri, 10 Nov 2023 10:11:31 GMT

Hello @dstammen,

Thank you for writing to us! We request you please take a moment to reply to the private message we've sent and provide the requested information. This will enable us to address your concerns with the relevant team.

Re: Need a hand resolving a registration error

ChrisLeblanc — Thu, 14 Nov 2024 15:40:28 GMT

I had a similar issue and we were able to resolve it. (Mine was iLO 4 but should be the same for newer)

Our error message was Device Registration Failed: Insufficient Registration Data

Here are some things to check in the iLO. Go to the Overview section.
-serial number listed for us was in lower case
-UUID number displayed start with 00000000-0000 (no other looked like this)

I had an SR going. Took some time but once an engineer got involved, we had some steps.

I had to boot into the BIOS->Advanced Options->Advanced Sytem ROM options

In there I was able to re-enter the serial # in upper case to match other servers

Noted mainly there was Product ID field was blank.

This would be on the server on a tag but if you are remote, you can also look it up using the serial number on partsurfer

https://partsurfer.hpe.com/search.aspx

I saved it and then had to do a Power->Reset.

Once it was done booting up, the iLO Overview was updated. The serial number was now upper case and the UUID was fixed (no more 000's)

I was still having issues in OneView setting up remote support. Oneview didn't show my corrected serial #.

I ended up removing the problem host from Oneview and re-adding it. (not sure if you need to check but Remote Support section in our server was enabled in Oneview, just a check box).

Once add back to Oneview was done, Remote support registered easily.

Hope this helps someone.