topic Re: Web time out in Insight Remote Support

Web time out

chovavz — Thu, 14 Nov 2013 16:23:36 GMT

I have HP IRS version 7.0.8.0171. How can I increase the timeout of the system so that I will be able to keep the page open for a longer period of time?

Thanks

Re: Web time out

rohw — Mon, 31 Aug 2015 12:31:01 GMT

We're running IRS version 7.3.0.59 and it still times out after 30 minutes. I've talked to HP and they said there is no way to change it. I wish we could set it to whatever we want. It is so frustrating to log in again and again, all day long.

Re: Web time out

rohw — Wed, 07 Dec 2016 19:20:21 GMT

With Insight Remote Support 7.7, you can set the timeout value! It's under Administrator Settings, on the Settings tab.