topic Problem with Insight Remote (HPRSMAIN error id.500, Postgresql) in Insight Remote Support

Problem with Insight Remote (HPRSMAIN error id.500, Postgresql)

PedroPinon — Fri, 04 Sep 2015 15:32:08 GMT

My new installation of HP Insight Remote Support 7.4 don’t work.

On startup the HPRSMAIN service is stopped due to an error with id. 500 in the event viewer (Problem found while checking process-POSTGRESQL ...).

Any help with this problem?

Thanks.

erki72 — Mon, 07 Sep 2015 14:04:38 GMT

I have the same problem... but Upgrade from 7.2.0

toddg1 — Tue, 08 Sep 2015 12:58:03 GMT

Please contact support to get assistance with this issue:

Please call 1-800-633-3600 and for your shortcut say Insight Remote Support and you should be redirected to the appropriate queue.

toddg1 — Tue, 08 Sep 2015 13:32:10 GMT

Please also note. In the document, "Insight Remote Support Release Notes"

There is a section: (around page 96)

HPRSMain service fails to start after upgrade

After Insight RS has been upgraded successfully, after the next reboot the HPRSMain service fails to

start. The upgrade process may request the reboot or HPRSMain can fail to start after the first reboot after

an upgrade.

Suggested action

read this document in this section for suggested recovery steps. ( I am not allowed to copy

the entire document to this forum)