topic Re: HP Insight Remote Support registration error in Insight Remote Support

HP Insight Remote Support registration error

TheIzlom — Thu, 24 Sep 2015 07:19:16 GMT

Hello!

I try to register my server to hp (direct), and receive error:

Remote Support Registration Error. Protocol error occurred while communicating with the HP Insight Remote Support receiver.Please retry. (Cannot establish SSL connection)

ILO configured on dedicated Ilo network port as global IPv4, DNS set to 8.8.8.8 and 8.4.4.4.

Previous (as 4 hours ago) i successfully update all firmware from ILO to lates versions.

Please help fix this truble.

Server HP ProLiant DL320e Gen8 v2 (ILO 4)

Re: HP Insight Remote Support registration error

Gurbaxis — Thu, 24 Sep 2015 19:27:35 GMT

Hi,

Make sure iLO 4 Firmware is 2.22 and IPv6 is disabled (Network > iLO Dedicated Network port > IPv6)

Reset iLO and try again, it should work

Re: HP Insight Remote Support registration error

TheIzlom — Fri, 25 Sep 2015 08:21:57 GMT

IPv6 already disabled.

Re: HP Insight Remote Support registration error

toddg1 — Mon, 28 Sep 2015 15:25:21 GMT

Please contact the HP Support team to get assistance with this issue.

Re: HP Insight Remote Support registration error

shocko — Thu, 08 Oct 2015 11:06:19 GMT

This is due to iLO4 firmware as stated by the user in a previous post. You need to update.