HP Remote support registration from iLO web

hstromek — Fri, 29 Jan 2016 13:27:31 GMT

Hello,

I haven't found similar problem here, so I started new post. I'm not able to register our DL180 Gen9 to HP Insight Remote Support (direct to HP, we don't have any Insight server). In iLO web interface I pass first step where I choose connection to HP or to own server, fill out HP Passport login and succesfully appears page for the second step, which I can pass only after adding server in Insight web interface - but it never happens, nor after 1 hour no server on Insight web appears. How can I solve this?

Also I'm not able to start a case from Insight web, because I have no device to assign to.

Thank you

Re: HP Remote support registration from iLO web

toddg1 — Mon, 08 Feb 2016 22:35:00 GMT

Have you tried calling HPE support to get assistance with this? From your description - that's the next thing I suggest

topic HP Remote support registration from iLO web in Insight Remote Support

HP Remote support registration from iLO web

Re: HP Remote support registration from iLO web