topic Re: HP RS v7.5 Services Not Starting After Upgrade from v7.4 in Insight Remote Support

HP RS v7.5 Services Not Starting After Upgrade from v7.4

Princes — Fri, 30 Oct 2015 09:47:43 GMT

Just run the upgrade to v7.5 on a configured and functioning installation of RS v7.4, and now neither services will start. No helpful Event Log messages explaining why (other than that the service terminated unexpectedly). In the hprsmain-stdout.log I get:

Commons Daemon procrun stdout initialized
Error occurred during initialization of VM
java/lang/NoClassDefFoundError: java/lang/Object

Poking around it seems that this is a not uncommon error with Java where the paths to the required version have been specified incorrectly.

Any takers?

Re: HP RS v7.5 Services Not Starting After Upgrade from v7.4

toddg1 — Fri, 30 Oct 2015 12:53:45 GMT

At this point, I suggest you place a support call to the HP support team to get this corrected.

Re: HP RS v7.5 Services Not Starting After Upgrade from v7.4

dcolpitts — Tue, 05 Apr 2016 20:13:21 GMT

I'm a little late in noticing / replying to your issue, but have a peek at my blog post that describes roughly your issue:

http://blog.jbgeek.net/2016/03/27/hpe-insight-remote-support-fails-to-start-after-reboot/

dcc