IRS cant Find my server warranty

easlan — Tue, 26 Apr 2016 14:22:13 GMT

Hello,

I have installed HP IRS an added my HP servers. One of DL580 G7 server couldnt find its warranty info, while ı can able to check its condition under HPe Server warranty control web page. and it shows under warranty until 2017. I can retrieve all other 10 DL80 Gen7 server information IRS but this is not be able on.

I have SAID number and updated for this host contract information manually on IRS but still it coulnt retrieve warranty.

4/20/2016 16:43:43

Entitlement failed: EXPIRED_WARRANTY Entitlement verification resulted in the following: *

serial number XXXXXX and product number XXXXX-B21 no current customer information found,

most recent customer information returned expired on '2016-04-20'

The information on this page is an expanded detail for: Product: HP DL580R07 CTO Server Serial number: XXXXXX Product number: XXXXX-B21

1. Support agreement: ##### Warranty type: Contract Service type: HPE Foundation Care 24x7 SVC Service type: HPE Hardware Maintenance Onsite Support* Status: Active Start date: Feb 1, 2016 End date: Jan 31, 2017 Service type: HPE Collaborative Remote Support Status: Active Start date: Feb 1, 2016 End date: Jan 31, 2017

Re: IRS cant Find my server warranty

easlan — Wed, 27 Apr 2016 11:36:53 GMT

problem solved. I've override pn number again and it accepted.

Both sn and pn override is not applicable before.

topic Re: IRS cant Find my server warranty in Insight Remote Support

IRS cant Find my server warranty

Re: IRS cant Find my server warranty