topic Re: DL380G9 Remote Support registration has been disabled locally on this device. in Insight Remote Support

DL380G9 Remote Support registration has been disabled locally on this device.

Jean Paul Beerens — Wed, 25 Feb 2015 13:31:47 GMT

Hi,

I have been using HP Insight remote for some time now and up to now it was working as expected. Recently I have added a new DL380 G9 to my collection. Registration goes fine, but after a few weeks it looses the registration. The ilo shows this message under Remote Support - Registration;

Remote Support registration has been disabled locally on this device.
No service events or data collections will be sent until this device has been re-registered. (Device is not registered)

Re-registereing will work fine, but not for ever.

I have two questions now...

Why does this happen?

How do I even "disable it locally"?

I use it connected via my own gateway (HP IRS 7.2.00.39)

Regards,

Jean Paul

Re: DL380G9 Remote Support registration has been disabled locally on this device.

RoMaZu — Tue, 09 Jun 2015 08:59:33 GMT

I encounter the same problem. Any updates on this issue?

thanxx Roger

Re: DL380G9 Remote Support registration has been disabled locally on this device.

jghartin — Tue, 24 May 2016 22:43:36 GMT

I am experiencing the same thing on these devices. Unfortunately, I have not found much other info other than this post.

Re: DL380G9 Remote Support registration has been disabled locally on this device.

kveeswaran — Thu, 20 Apr 2017 15:22:21 GMT

I am also experencing the same issue. Did anyone got the solution ?

Re: DL380G9 Remote Support registration has been disabled locally on this device.

SANJAY MUNDHRA — Fri, 21 Apr 2017 01:22:48 GMT

Are you using Direct Connect or registering to IRS Console? If the F/W on the ILO4 is v2.50, try disable the AMS services and register again. Once registsred you can enalble the AMS services.

Re: DL380G9 Remote Support registration has been disabled locally on this device.

justjeff — Wed, 22 Nov 2017 16:09:38 GMT

For me, I'm also on ILO 4 fw 2.50. Also having this same issue - server won't register. HP DL 380P Gen8

You say "disable the AMS service" - HOW? On my ilo, there is no "disable" - there is an option where I can switch it to use SNMP instead of AMS - is that what you mean?

BTW, switching it did not work - unless we also have to restart the ILO after switching from AMS to SNMP?

Any and all help greatly aprpeciated. Thanks! (and yes, we have IRS 7.6.0.0031). Tried forced registration from the IRS server side, no good - "failed to start discovery" for this specific server (ESXi 5). Server is in a very remote location with slow network; if that matters. And then, I also tried from the ILO side: "unregister" / "register":

"Remote Support Registration Error.HPE Remote Support receiver temporarily unavailable. Please retry later. (General receiver error)" - and yes, IRS server is fine and register hundreds of other servers. And then it shows:

"This server is not registered"

1) Again, I did NOT restart ILO after switching the AMS.

2) It is on a not-so-fast very distant network (200 ms round-trip delay)

3) In the place where you enter the IRS server name; instead, I used "IP address" to rule out DNS

Re: DL380G9 Remote Support registration has been disabled locally on this device.

nightzone — Mon, 04 Feb 2019 12:36:40 GMT

I solved same issue by disabling Encryption Enforcement Settings. In my case AES/3DES enforcement was enabled.

iLO -> Administration -> Security -> Encryption

FIPS Mode : Disabled

Enforce AES/3DES Encryption : Disabled

Re: DL380G9 Remote Support registration has been disabled locally on this device.

MAlvord — Fri, 22 Jan 2021 14:53:29 GMT

I have experienced this problem where the registration server is unavailable about every 3-4 months. I typically unregister and try to re-register. After about 5-6 failed attempts to re-register, I usually am successful.