topic Re: Unnamed device problem in Insight Remote Support

Unnamed device problem

Marius Bower — Thu, 02 Jun 2005 02:07:24 GMT

I have servers showing as unnamed device in the ESC under "View all devices". I am running version 3.9 on the SPOP. Can anyone please help me out.
Thanks
Marius

Re: Unnamed device problem

Liem Nguyen — Thu, 02 Jun 2005 07:25:17 GMT

Hi,

The easy way is to use the Delete button next to the devices (this is new with 3.90), then try running this command on each Server:
/opt/hpservices/RemoteSupport/bin/reconnectToServer

Hope this helps,

Re: Unnamed device problem

Frauke Denker_2 — Fri, 03 Jun 2005 07:14:50 GMT

Marius,
in most cases the reason for "unname devices" are a problem with the name resolution on the SPOP or a cloned system. If a system is installed with an ignite tape from another system on which ISEE was installed and configured the this new system will show up in the ESC as "unnamed device". To correct this, ISEE needs to be removed and reinstalled.
If the reason for an "unnamed device" entry is that the systemname cannot be properly resolved from th SPOP correct this and do a reconnectToServer.
There are for sure other reasons for a unnamed device but these two are the most common.
Regards
Frauke