HP Insight Remote Support

Anon9475 — Tue, 01 Nov 2016 14:52:50 GMT

Hello,

I have a single instance of HP IRS which is fully up-to-date running alongside HP SIM. At the weekend the network scheduled task ran and seems to have gone a bit haywire - from what I can see it appeared to start looping and sending out the same discovery emails for the same set of devices again and again before the HP IRS windows service crashed. I have tried manually starting the service again and rebooting the server, but, the same thing happens. I have also tried disabling and re-enabling the scheduled task with the same result. Has anyone come across this before, know a fix for this or point me in the best direction as to how to troubleshoot this ?

Thank you,

James

Re: HP Insight Remote Support

toddg1 — Tue, 01 Nov 2016 15:03:02 GMT

Hi,

Sorry to hear about these problems - but it's not going to be possible to troubleshoot this via the forum, please raise a case with the HPE support team to gain assistance with this issue.

topic HP Insight Remote Support in Insight Remote Support

HP Insight Remote Support

Re: HP Insight Remote Support