topic Re: Cannot delete device in HPRS in Insight Remote Support

Cannot delete device in HPRS

Princes — Mon, 05 Dec 2016 16:12:23 GMT

For some reason, after upgrading from HPRS v7.6 to v7.7, I can no longer delete a device. When I attempt to do so, I am left with a permanent 'Deleting Device' timer. If I refresh out of this, the device remains undeleted in the device list. This is frustrating as I need to remove some devices that no longer need to be registered. I have tried IE and Chrome so far in case it is a browser compatability issue, but no difference.

Re: Cannot delete device in HPRS

IRS77 — Mon, 12 Dec 2016 14:39:31 GMT

I ha the same problem. As this was a test environment i reinstalled IRS. Do you found a smarter way?

regards

Heiko

Re: Cannot delete device in HPRS

shatra — Fri, 24 Mar 2017 08:38:21 GMT

Currently I am experience the same problem, did you found any solution to this besides reinstalling IRS?

Re: Cannot delete device in HPRS

SANJAY MUNDHRA — Fri, 21 Apr 2017 01:39:10 GMT

try usin the rsadmin CLI commands to delete the device form the IRS database.