topic Re: Not getting hardware failure alerts to my email in Insight Remote Support

Not getting hardware failure alerts to my email

Imran1983 — Thu, 05 Jan 2017 12:58:16 GMT

I am using HP Insight Remote Support

Insight Remote Support 7.6.0.0031

I am not getting any hardware failure alerts on email. We are alll configured, Can u letr me know its required Internet to communicate with HP IRS. Please provide the Firewall ports to be opened on firewall side.

Re: Not getting hardware failure alerts to my email

Andrew_Haak — Thu, 05 Jan 2017 17:44:03 GMT

Hello and welcome to the HP SIM forum. From the questions you ask i can tell you this is HP customers forum and answers will be given by fellow users. So you use HP Systems Insight Manager.
What is your version? For getting e-mails you need to have an SNMP server configured. Do you get SNMP or WBEM events? If you don't get events you don't get email as the rules for email forwarding are event driven and not polling based.

Re: Not getting hardware failure alerts to my email

toddg1 — Mon, 09 Jan 2017 13:26:17 GMT

Hi - I see you're using Insight Remote Support - and I assume that you want email notifications from that tool?

Assuming yes, have you configured Insight RS to send you these notifications? Naviage to the "Admininistrative Settings" page,, then go to the "Integration Adapters" page, then from there, select "Email Adapter" and configure it.

You will have to provide your SMTP server - and unless this is outside of a firewall for you, you should not need any settings.

On this page is a "test" button where the system will send you a test email to validate that it's working.

Re: Not getting hardware failure alerts to my email

Imran1983 — Mon, 09 Jan 2017 13:30:08 GMT

Yes we have done the all teh setting, still we did not get the alerts.

Re: Not getting hardware failure alerts to my email

toddg1 — Mon, 09 Jan 2017 13:35:33 GMT

It shows that your system is not registered with the Hewlett Packard Enterprise back end - this could be a problem that is keeping other functionality from working, as it is required.

I think at this point, it may be best to contact HPE support for Insight RS to help get this resolved, as it's likely going to be a challenge via email.

Re: Not getting hardware failure alerts to my email

Imran1983 — Mon, 09 Jan 2017 13:45:51 GMT

Hi,

But its showing registered. Please see attachement.

Re: Not getting hardware failure alerts to my email

toddg1 — Mon, 09 Jan 2017 13:53:29 GMT

That shows that your HPE passport is registered with the HPE backend. In the top row, where is says "Hosting Device Health" and that is red, then you also included a screen shot with a previous post:

Notice the 2 red items.

Re: Not getting hardware failure alerts to my email

SANJAY MUNDHRA — Mon, 09 Jan 2017 14:30:04 GMT

I presume this is a new setup? The first thing that you need to do is to resolve the Connectivity and registration issues, do log a case with your country IRS Support team to help resolve this. I have attached a document that might also help you isolate the connectivity issues.

On the SMTP portion, ensure the SMTP integration adapter is configured and able to communicate with your SMTP relay server. Sender email, port and encryption settings need to be confirmed. Once done send a test email and you can view the IRS logs to check if there is any issues with SMTP connection.

~:\ProgramData\HP\RS\LOG (this is a hidden directory)

Key log file hprs-YYYY-MM-DD.0 (search for SMTP in this log file)