topic Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems in Insight Remote Support

Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems

shatra — Thu, 23 Mar 2017 14:40:49 GMT

After latest update to 7.7.0.0020 i can see high cpu load by java.exe from HP\RS\jre\bin\java.exe also I can not remove systems from Insight remote support.
I tried also from command line: cmd>rsadmin remove -devices xxx.xxx.xxx.xxx, it takes a while and after that i get the message: Failed to disable device xxxxxxx--xxxxxx-xxxxx-xxxxx-xxxx

I treid to stop start with no success.

Re: Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems

SANJAY MUNDHRA — Fri, 21 Apr 2017 01:40:48 GMT

Would advice you to log a case with HPE IRS Support team. Have to isnatlled the latets patch for IRS v7.7 , as it does resolves a lot of issues.

Re: Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems

shatra — Fri, 21 Apr 2017 12:34:49 GMT

HI

I already solved this by opening a case at hp, they applied a patch from
lab guys and after that I was able to delete the system. Actually there was
a problem with database consistency, system was visible in IRS gui but in
database there was no system like that.

Re: Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems

Genesys — Fri, 31 May 2019 10:15:44 GMT

Hello,

I have the same problem. Can you share the Fix to apply on HPE RS system?

Thnk's

Arnaud