topic Re: HP-IRS accessing web sites in Insight Remote Support

HP-IRS accessing web sites

SamaySoni — Wed, 12 Apr 2017 09:51:35 GMT

Hi

Anyone knows exactly which HP or other web sites that HP-IRS standard version 7.6 needs to have access to?
Also which ports?

Regards,

Vivek

Re: HP-IRS accessing web sites

SANJAY MUNDHRA — Fri, 21 Apr 2017 01:32:40 GMT

Hi Vivek,

IRS v7.6 onwards will need access to FQDN api.support.hpe.com via TCP Port 443 (outbound , Connection ack)

You can check the connectivity to HPE IRS DC by accessing the following URL's from the IRS hosting device:

https://api.support.hpe.com/v1/version/ (output will be similar to 17.X.X.XX)

https://api.support.hpe.com/v1/SWM/manifest.xml -- (output will be a XML page)

Re: HP-IRS accessing web sites

SamaySoni — Tue, 25 Apr 2017 04:43:39 GMT

Hello sanjay,

well i have made connectivity using alias services.isee.hp.com through IP address. but sometimes it is connected and sometime it loses connection and also it is not able to download package catalog from HPE.

well i read in the document that "All data sent to HPE is through an HTTPS connection to the destination services.isee.hp.com. This destination is a virtual IP address that is automatically routed to an active server in one of the HPE Data Centers. HPE strongly recommends configuring only the alias".

My company uses IP address for connectivity. so is this new alias "api.support.hpe.com" will be helpful and wont be a virtual IP?

Vivek

Re: HP-IRS accessing web sites

toddg1 — Tue, 25 Apr 2017 12:32:01 GMT

Vivek,

This new address is also a virtual ip that points to a load balancer. So, no different than the current one.

Re: HP-IRS accessing web sites

SANJAY MUNDHRA — Tue, 25 Apr 2017 15:13:19 GMT

HPE recommends to use the FQDN address rather then the static IP addresses, HPE will replicate its Insight Remote Support infrastructure at an additional HPE data center to provide more resilient access for IRS Event Processing. This enhancement uses Global Server Load Balancing (GSLB) to implement redundant access. IF you still need the IP address you can use the "nslookup api.support.hpe.com" command to check the current active IP address.

Re: HP-IRS accessing web sites

JTodd1 — Mon, 28 Aug 2017 15:36:58 GMT

Please note that if you do a nslooup on the URL you will only receive the ACTIVE IP address. If there is a failover all communication to HPE will break since the IP address will change. We highly recommend using the hostname instead of the IP address in your firewall rules. If that is not an option, please contact support to get the official IP addresses.

I am a HPE employee