topic Chnaging email subject from email notification (IRS 7.8) in Insight Remote Support

Chnaging email subject from email notification (IRS 7.8)

Mickael42 — Fri, 13 Oct 2017 04:37:14 GMT

Is there a way to edit a template and change the subject line or the body of an email notification sent from IRS 7.8?

I'm trying to email my ticketing system directly but in order to create a ticket the email must follow a predifined format. That's where my query comes about.

Re: Chnaging email subject from email notification (IRS 7.8)

toddg1 — Fri, 13 Oct 2017 13:10:32 GMT

I am checking with the team, although I suspect the answer is currently "no"

Re: Chnaging email subject from email notification (IRS 7.8)

toddg1 — Fri, 13 Oct 2017 20:08:15 GMT

I have checked with the team, and at this time - changing these templates is not possible - however, I have requested that this capability be added as an enhancement request to the product backlog.

Sorry I couldn't tell you how to do this right now, but thanks for submitting this idea!

Re: Chnaging email subject from email notification (IRS 7.8)

Mickael42 — Mon, 16 Oct 2017 00:44:29 GMT

Was afraid of the answer but thanks for checking.