topic Re: IRS Email notification on Non-Contract/warr devices in Insight Remote Support

IRS Email notification on Non-Contract/warr devices

dan_pa — Thu, 29 Jun 2017 20:39:04 GMT

Does anyone know if an email will get sent to configured recipients if a device failure occurs on a non-contracted/Warr device?

Re: IRS Email notification on Non-Contract/warr devices

HanCas — Fri, 10 Nov 2017 13:54:06 GMT

To the best of my knowledge, if there is no entitlement on a device everything from that device will be ignored, hence no email or other notification upon a failure

Re: IRS Email notification on Non-Contract/warr devices

toddg1 — Fri, 10 Nov 2017 14:19:33 GMT

HanCas,

Your knowledge is correct. When devices are not entitled, nothing is sent to either HPE or email to contacts.

Re: IRS Email notification on Non-Contract/warr devices

SANJAY MUNDHRA — Sat, 11 Nov 2017 01:51:28 GMT

No emails or event notifications are generated for devices not udner any active Warranty or Support with HPE, as good as device is blocked by IRS. Only device collections if enabled will be sent to HPESC Insight Online portal in this scenrio.