topic Re: Installation completed but no access in Insight Remote Support

Installation completed but no access

Stefano_Colombo — Thu, 18 Jan 2018 13:42:53 GMT

I've installed IRS 7.08 , the install completed successfully .

Then I tried to open the console with https://localhsot:7906

But it fails , I checked and there's no process listening on port 7906 , look like something is missing

thanks

Re: Installation completed but no access

toddg1 — Thu, 18 Jan 2018 14:02:44 GMT

Hard to troubleshoot over the this medium. Did you try to redo the install? If you have, then it's time to raise a call with HPE Support.

Re: Installation completed but no access

SANJAY MUNDHRA — Fri, 19 Jan 2018 00:35:05 GMT

Hi,

did you check the two IRS Services, hope they are running? Try restarting these two services and try login to IRS Console.

Yuo can check the IRS logs for any PostGres DB issues or other issues.

Main Log file location for 7.x (includes installation logs as well as server discovery logs.):

C:\ProgramData\HP\RS\LOG (this is a hidden directory)

Key log file hprs-YYYY-MM-DD.0

Connectivity transmission files:

C:\ProgramData\HP\RS\DATA\INTEGRATION\adapters\HpAdapter\sessions

Stop/Start IRS Services

net stop hprsmain

net start hprsmain

Re: Installation completed but no access

Stefano_Colombo — Tue, 23 Jan 2018 06:46:36 GMT

Yes Indis try to reinstall it but got the same result
However I solved updating the installation I had , that I wish to move

Re: Installation completed but no access

Stefano_Colombo — Tue, 23 Jan 2018 06:48:49 GMT

Yes I checked the services and they were all running
I didn’t look at it he logs , I solved updating the installation I had even if I did want to move it into another server