topic HPE -IRS -failure servers in Insight Remote Support

HPE -IRS -failure servers

huanguyen — Tue, 13 Feb 2018 06:36:53 GMT

Dear All,

I have just upgraded my IRS to latest version (7.8.0.0020) but it still shows failed of all of 6 HP servers as below screenshot. Could you please advise what should I do?
Here is what I have been done for this setup:

- Added the RIBCL protocol to the Insight RS Console
- Discovered the ProLiant server in the Insight RS Console
- Send a test event to verify connectivity between your ProLiant server and Insight RS as attached email.

Thanks for your support as always.

Re: HPE -IRS -failure servers

toddg1 — Thu, 29 Mar 2018 13:14:07 GMT

Hi huanguyen, this may end up requiring a support call - but can you please try one more time to provide information?

Navigate to the "Devices" page (*use the pulldown in the upper left corner)

Find one of the devices with the issue. You should see a red "X"

see attachment "device_error.png"

Click on that red "X" and include the contents of that popup dialog box, which should include some information on why I-RS is not connecting.

Also - select one of the devices - so you can see the device details. On the upper right corner of the user interface, but still in the "device" area, there is a tab called "Journal" that details the "discovery" activities of that device. There MAY be some useful information in there.

Provide the details of the popup dialog box, and maybe I can see something to assist. (I would not copy the journal contents here directly, as they contain IP addresses and such that many consider private information)

Re: HPE -IRS -failure servers

huanguyen — Fri, 30 Mar 2018 01:58:55 GMT

Hello toddg1,

I apologize for my late reply, the attached is the red X information.

The contract HPE is expired so that is a cause and I do not have a chane to monitor our servers hardware without HPE contact?

Many thanks for your support.

Regards, Huan

Re: HPE -IRS -failure servers

Ken_L — Mon, 02 Apr 2018 14:15:08 GMT

Yes, a valid entitlement, either warranty or a post warranty service contract, is required for HPE Insight Remote Support to monitor devices.