topic Re: IRS Update 7.8 in Insight Remote Support

IRS Update 7.8

Jappens — Wed, 06 Sep 2017 11:45:29 GMT

Hey All ,

I'm facing issues with the last update from IRS. Since the update I'm not able to open the webpage anymore. even all services are running IRS does not work. Even after a reboot or manually restart the services no result.

Does someone facing the same issue and already found a solution for this ?

Thx

Re: IRS Update 7.8

SANJAY MUNDHRA — Wed, 06 Sep 2017 12:13:38 GMT

I had encountered similiar issues, Can you check the IRS logs to verify if the PostGres SQL Database is up and running? Good to log case with HPE support to help troubleshoot this further.

Re: IRS Update 7.8

Jappens — Wed, 06 Sep 2017 12:22:54 GMT

Hey ,

I already opend an HPE ticket on Friday . Still waiting for a Solution. Database is indeed not up.

kind regards

Re: IRS Update 7.8

toddg1 — Wed, 06 Sep 2017 12:47:04 GMT

For sure you need to open a case. Have you tried rebooting the host device to see if the services start then?

Re: IRS Update 7.8

Jappens — Wed, 06 Sep 2017 12:52:20 GMT

I tried already everything :o)

Rebooting the host several times and restarting the services .

Re: IRS Update 7.8

conti — Thu, 26 Apr 2018 13:04:27 GMT

hello,

is there someone with an update on that case as i am facing the same issue and i am not able to solve it.

i have upgraded IRS from 7.7 to 7.8 using the package installer ... everything looks fine until i've tried to start the application.

THanks for any update on it

Re: IRS Update 7.8

conti — Thu, 26 Apr 2018 13:10:02 GMT

hello,

is there someone with an update on that case as i am facing the same issue and i am not able to solve it.

i have upgraded IRS from 7.7 to 7.8 using the package installer ... everything looks fine until i've tried to start the application.

Thanks for any update on it

Re: IRS Update 7.8

toddg1 — Thu, 26 Apr 2018 17:54:40 GMT

Conti,

If none of the suggestions posted already in this thread are helping, it's time to raise a case with HPE support.