https://community.hpe.com/t5/insight-remote-support/configuring-insight-remote-support-in-hpe-oneview/m-p/7008828#M5707 <P>Hi,</P> <P>&nbsp;</P> <P>This is also posted in the OneView forum</P> <P>I have customer who is using HPE OneView and wants to enter our HPE Location ID for Preferred Service Provider in Insight Remote Support of HPE OneViiew<BR />When doing so he gets the following message:</P> <P><STRONG>Unable to find partner</STRONG></P> <P><STRONG>Channel Partner ID xxxxxxxx caanot be resolved</STRONG> (here xxxxxx is our ID)</P> <P>When he however enters the same number for Preferred Reseller, the number is accepted and we are listed as the preferred reseller.</P> <P>The same Location Id is used by other customers using IRS (instead of OneView) and there the number is accepted and everything is fine.. HPE OneView V4.x seems to have this problem<BR />What could be wrong</P> <P>&nbsp;</P> <P>Update: The veriosn of OneView used is Oneview&nbsp; 4.00.09-0345092</P> Tue, 07 Aug 2018 10:03:43 GMT HanCas 2018-08-07T10:03:43Z https://community.hpe.com/t5/insight-remote-support/configuring-insight-remote-support-in-hpe-oneview/m-p/7008828#M5707 <P>Hi,</P> <P>&nbsp;</P> <P>This is also posted in the OneView forum</P> <P>I have customer who is using HPE OneView and wants to enter our HPE Location ID for Preferred Service Provider in Insight Remote Support of HPE OneViiew<BR />When doing so he gets the following message:</P> <P><STRONG>Unable to find partner</STRONG></P> <P><STRONG>Channel Partner ID xxxxxxxx caanot be resolved</STRONG> (here xxxxxx is our ID)</P> <P>When he however enters the same number for Preferred Reseller, the number is accepted and we are listed as the preferred reseller.</P> <P>The same Location Id is used by other customers using IRS (instead of OneView) and there the number is accepted and everything is fine.. HPE OneView V4.x seems to have this problem<BR />What could be wrong</P> <P>&nbsp;</P> <P>Update: The veriosn of OneView used is Oneview&nbsp; 4.00.09-0345092</P> Tue, 07 Aug 2018 10:03:43 GMT https://community.hpe.com/t5/insight-remote-support/configuring-insight-remote-support-in-hpe-oneview/m-p/7008828#M5707 HanCas 2018-08-07T10:03:43Z https://community.hpe.com/t5/insight-remote-support/configuring-insight-remote-support-in-hpe-oneview/m-p/7009906#M5720 <P>Fixed.</P><P>neView and a retry to enter the Partner ID solved it.</P> Wed, 27 Jun 2018 06:48:13 GMT https://community.hpe.com/t5/insight-remote-support/configuring-insight-remote-support-in-hpe-oneview/m-p/7009906#M5720 HanCas 2018-06-27T06:48:13Z