topic HPE IRS 7.9.0.0075 GUI bug in Insight Remote Support

HPE IRS 7.9.0.0075 GUI bug

silci — Tue, 07 Aug 2018 10:40:18 GMT

Logon to Web GUI, go to "Administrator Settings", and then click on "Integration Adapter" tab... GUI shows some data for a blink of an eye and after that it immediately logoff the session and goes to login (initial) page.

Definitely a bug!

Regards,

Igor

Re: HPE IRS 7.9.0.0075 GUI bug

toddg1 — Tue, 07 Aug 2018 12:23:51 GMT

Hi Igor, I will forward this to the team - but it's not happening on my system, so the response may be that you may have to contact support - I will let you know what they say!

Do you know if you have had the HP/HPE SIM adapter enabled in the past by any chance? Trying to figure out what might be different on your system than the one I can look at where I am not seeing this issue.

Thank you

Re: HPE IRS 7.9.0.0075 GUI bug

silci — Tue, 07 Aug 2018 12:40:25 GMT

Hi toddg1,

No, we don't have enabled adapter for HPE SIM and we didn't have it in the past.

This tab/page was working before we upgrade (from 7.8) to this release (yesterday).

If you (or other support people) need some more information, please let me know.

Regards,

Igor

Re: HPE IRS 7.9.0.0075 GUI bug

toddg1 — Tue, 07 Aug 2018 13:42:06 GMT

Hi Igor,

After a breif chat with the team - they feel the best way to deal with this is to actually contact HPE support and initate a case, so we can get the support team to help you out more directly. As we don't see this on our systems, it's going to take more than a casual interaction - which is all we can do here - it's not appropriate to share log files, etc in this forum.

Thank you for your patience.