topic Re: eRS - Device Registration Failed: General receiver error in Insight Remote Support

eRS - Device Registration Failed: General receiver error

Ari000 — Sun, 24 Mar 2019 07:32:16 GMT

Everytime I am trying to register my DL360 Gen9 server to IRS, it gives the below error

Remote Support Registration Error.HPE Remote Support receiver temporarily unavailable. Please retry later. (General receiver error)

I have disabled dhcpv4, dhcpv6 and enabled NTP in order to fix this but no luck yet

Has anyone faced the same? Thank you in advance.

toddg1 — Mon, 25 Mar 2019 13:05:15 GMT

Hi Air000,

Not very many details here, need to ask a few questions -

* Did you check to make sure I-RS is actually running on the IP Address ? (that error messages sounds like a timeout or other "cannot reach"

* Are you sure the Gen9 you're trying to register is able to reach the network the I-RS is running on?

* What version of I-RS are you running?

If the answer to the first 2 is "yes" - then this sounds like you will need to reach out to HPE Support for a further investigation.

Ari000 — Mon, 25 Mar 2019 13:15:04 GMT

Thank you Toddg1 for replying !

* Did you check to make sure I-RS is actually running on the IP Address ? (that error messages sounds like a timeout or other "cannot reach"

-> Yes, the IP address is correct, the port is open and rechable over network

* Are you sure the Gen9 you're trying to register is able to reach the network the I-RS is running on?

-> Yes, able to reach to IRS network but unable to register

* What version of I-RS are you running?

IRS Version - 7.9.0.0098