topic Re: Insight setup n closed network in Insight Remote Support

Insight setup n closed network

mdlzjay — Wed, 25 Sep 2019 08:00:16 GMT

Hi all.

Reading the documentation.... Is it possible to setup Insight Remote Support on a closed network. Devices with no internet access or proxy?

Thanks.

Re: Insight setup n closed network

mdlzjay — Wed, 25 Sep 2019 08:48:28 GMT

I should add. Ive installed Insight Remote Support on a VM on my network and have discovered devices using the portals wizrd but when setting up the hst section it's asking to connect to HPE. Im assuming to complete the setup i must have internet access to HPE's listed sites via proxy?

Re: Insight setup n closed network

SANJAY MUNDHRA — Wed, 25 Sep 2019 09:46:07 GMT

IRS software requires internet connectivity to HPE IRS DC for registartion, enttilement and logging automatic cases for Hardware issues. You can conenct via a Proxy server or directly , need to ensure TCP Port 443 is open to "api.support.hpe.com"