topic Re: HP SUpport Contracts - HPE Hardware Maintenance in Insight Remote Support

HP SUpport Contracts - HPE Hardware Maintenance

Stephen Romanski — Thu, 10 Jan 2019 13:56:14 GMT

We have had a support contract thru HPE since I started working at this organization, over 20 years. For some reason we did not get a renewal last august and all of the emails for people we had worked with on it over the years now bounce back. The phone numbers associated with it also say they are not able to take messages. Anyone have nubbers for service contract information?

Re: HP SUpport Contracts - HPE Hardware Maintenance

Rafi786 — Mon, 14 Jan 2019 04:01:06 GMT

Hi Stephen,

You can refer the below websites for the information you are looking for.

Refer My contracts and warranties webpage:
https://internal.support.hpe.com/help/en/Content/contractsAndWarrantiesMain.htm

Here is the support resources webpage:
https://internal.support.hpe.com/help/en/Content/supportAndOtherResources.html

HPE Suport Center website:
https://support.hpe.com/hpesc/public/home

Re: HP SUpport Contracts - HPE Hardware Maintenance

PP123 — Wed, 13 May 2020 06:09:33 GMT

Hello,

I am trying to confirm that our HPE contract from 3 years ago will not auto renew. I have trying to reach a live person all day, but I keep getting transferred to different departments. Unfortunately, the phone numbers listed on our contract from 3 years ago are no longer valid. Can someone please direct me to the right department with a working phone number?

Re: HP SUpport Contracts - HPE Hardware Maintenance

techin — Wed, 13 May 2020 07:59:25 GMT

Hi @PP123 ,

Did you try these links:

https://www.hpe.com/us/en/pdfViewer.html?docId=a00039121&parentPage=/us/en/contact-hpe&resourceTitle=Technical+Support+Phone+Numbers+support+matrix

https://support.hpe.com/hpesc/public/usageSupport/

https://www.hpe.com/us/en/contact-hpe.html