topic Re: Query: Unable to link server to HPE account in Insight Remote Support

Unable to link server to HPE account

WINASC — Fri, 06 May 2022 12:46:27 GMT

When registering new server's in HPE portal none of my new server's are being registered to my account. Error states that the server has been already registered to another user.

Moderator Edit: Removed Serial number

Query: Unable to link server to HPE account

support_s — Thu, 05 May 2022 17:19:43 GMT

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Re: Query: Unable to link server to HPE account

WINASC — Thu, 05 May 2022 17:55:46 GMT

These unfortunately are not the solution I was looking for. They are able to be registered. They just aren't being registered to the correct account. Error states that the server is owned by another user so we are unable to track and create support tickets for said server.

Re: Query: Unable to link server to HPE account

Parvez_Admin — Fri, 06 May 2022 13:48:21 GMT

Hello @WINASC ,

You may try reaching out to the team using the following link:

https://support.hpe.com/connect/s/sitesupport?language=en_US