topic Re: Remote Insight Support 7.11 in Insight Remote Support

Remote Insight Support 7.11

samrein — Tue, 20 Sep 2022 11:10:04 GMT

Hello,

i have installed HPE Remote Insight Support on a Windows VM.
After installing RS i am using AD Configuration with rsadmin auth -activeDirectory.
Now i want to login on website.

But i cannot login in the webconsole:
Message: Insufficient permissions to access page.

I have added the user in the local admin group.

But it doesent work ?

Any Ideas?

Greetings
Stefan

Re: Remote Insight Support 7.11

sbhat09 — Mon, 26 Sep 2022 02:20:20 GMT

Hello @samrein,

Can you please check the rest of the instructions in 'answers' section and let us know if the isue still persists - https://support.hpe.com/hpesc/public/docDisplay?docId=mmr_kc-0107159-4

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

Re: Remote Insight Support 7.11

samrein — Mon, 26 Sep 2022 06:17:53 GMT

Hi @sbhat09 ,

i have read the document and have changed the settings before i post my question here. But it dont work for me.

At the moment i use the local authentification.

By the way, I tried again, but I get the message in the web interface that I do not have sufficient permission to access the page.

Regards
Stefan

Re: Remote Insight Support 7.11

sbhat09 — Wed, 28 Sep 2022 08:51:11 GMT

Hello @samrein,

This looks strange. You can give a try to create one more test user with the same privileges and test if you still face the issue or it was just a bug.

If the issue continues, contacting HPE support will be ideal. Because they can analyse the relevant logs and find the case.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.