topic Re: Insight Remote Support - download update to version 7.11.0.504 not possible in Insight Remote Support

Insight Remote Support - download update to version 7.11.0.504 not possible

MarioE — Fri, 05 Aug 2022 06:23:05 GMT

I want to update Insight remote support from version 7.11.0.179 to 7.11.0.504. However, I get the following error when downloading the package:

ID:
Patch7110Pkg
Group:
UCA_V1
Status:
Error
Information:
Caught an unexpected exception while verifying digital signature of downloaded package Patch7110Pkg (7.11.0.504). See the log file for more information

Internet status is Connected and service events are opened automatically. Does anyone else have this error?

Query: Insight Remote Support - download update to version 7.11.0.504 not possible

support_s — Fri, 05 Aug 2022 07:24:13 GMT

System recommended content:

1. HPE Insight Remote Support 7.11 Release Notes

2. HPE Insight Remote Support 7.11 Installation and Configuration Guide

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

toddg1 — Mon, 08 Aug 2022 11:22:01 GMT

Hello,

Try Deleting the "%HP_RS_DATA%\ucacore\certs\certs.zip" file.
Click the [Check for Updates] button in the I-RS Software management page to update certs.

If it fails, log a support case with Support team.

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

MarioE — Mon, 08 Aug 2022 15:04:00 GMT

@toddg1

Thank you for the information.

I have deleted the certs.zip but I do not get any message to update certs.

If I want to open a case, what should I specify here for a S/N. HPE requires a S/N for each case, the IRS is a virtual machine, I cannot specify a S/N here.

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

toddg1 — Mon, 08 Aug 2022 15:07:54 GMT

Are you saying this didn't work? I would have expected an update to the certificates to happen silently behind the scenes when you pressed "check for updates"?

I would have to find out about the SN ...

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

MarioE — Mon, 08 Aug 2022 15:15:46 GMT

@toddg1

That's right, it didn't work.

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

toddg1 — Mon, 08 Aug 2022 15:20:16 GMT

I have asked the support team how you should log this - it may be tomorrow before I get a response, but I will copy that here when I do.

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

toddg1 — Tue, 09 Aug 2022 11:11:23 GMT

From the support team:

Customers can submit a case using HPE Support Center using their Contract or Warranty ID if they don't have the SN (Note: Customer can still use the physical server SN on where the I-RS VM is running)

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

MarioE — Wed, 19 Oct 2022 12:51:23 GMT

I received a new certs.zip from HPE support, which I had to replace in the directory "%HP_RS_DATA%\ucacore\certs\certs.zip".

After a reboot of the IRS the update could be downloaded and installed.

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

Sunitha_Mod — Thu, 20 Oct 2022 06:04:14 GMT

Hello @MarioE,

Excellent! We are glad to hear about this and we appreciate you for keeping us updated.

Re: Insight Remote Support - download update to version 7.11.0.504 not possible

JB007 — Mon, 21 Nov 2022 20:55:22 GMT

You can also download the latest certs.zip from this URL:
https://api.support.hpe.com/v1/SWM/certs/certs.zip