topic Re: Connected server changes name to dns server name in Insight Remote Support

Connected server changes name to dns server name

Karl_Jonsson — Wed, 09 Nov 2022 18:28:27 GMT

Hello,

Been having issues adding some servers to IRS,

When i add them the it shows up as it should but after a while it resets and defaults to the DNS server.

tried nmultiple things like making sure that only the server subnet is allowed in discovery but doesnt seem to work properly.

Is there just something i have missed? it does this for several servers and all of them get the same name, and then their ip changes to the DNS server, removing the servers i want to actually add.

/Karl

Query: Connected server changes name to dns server name

support_s — Wed, 09 Nov 2022 19:29:23 GMT

System recommended content:

1. HP-UX - DNS Hostname Resolution Slowed Down Due to Lack of Internet Connectivity to Reach the Root Name Servers

2. XC Series SMW HA Installation Guide (SLEHA15.SP3.UP04) S-0044 | Change IP Addresses, Host Names, Name Server, and Route Settings on the First SMW

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Re: Connected server changes name to dns server name

sbhat09 — Thu, 10 Nov 2022 14:19:07 GMT

Hello @Karl_Jonsson,

Is that the new installation?

If it is an existing set-up and you are facing issue now, any idea what changes (changes in DNS or any other network resources) caused the issue?

Regards,
Srinivas Bhat

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Re: Connected server changes name to dns server name

Karl_Jonsson — Fri, 11 Nov 2022 03:50:25 GMT

@sbhat09

Hello,

It is a new installation of IRS,

There is one thing i have noticed between the machines that work and those that dont, and that is that the iLo is on another vlan than the server itself, could that cause issues with discovery?

Regards,

Karl Jonsson

Re: Connected server changes name to dns server name

sbhat09 — Mon, 14 Nov 2022 08:37:42 GMT

Hello @Karl_Jonsson,

Can you please validate that the configuration and compatibilities are as recommended in this document - https://support.hpe.com/hpesc/public/docDisplay?docId=a00067904en_us&docLocale=en_US

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.