topic Re: Is there a Warranty API for HPE servers, switches and storage devices? in Insight Remote Support

Is there a Warranty API for HPE servers, switches and storage devices?

teetee2 — Tue, 06 May 2025 07:06:09 GMT

Hello,

I am searching for an API to gather warranty and support entitlement information for HP devices. Many other vendors such as HP Inc or Dell have there kind of APIs where you provide the serial number and in return, you get the list of support entitlement entries for a specific device.

We are using your WEB page https://support.hpe.com/connect/s/warrantycheck in order to programmatically get the support entitlement information in a batch process. However, the web page creates a captcha if we query too many devices in a short period of time.

An API would be a much better approach to gather this data for our customers in batch mode.

Is there an API and if yes, how can we enroll for it?

Moderator[Updated the link, you also visit https://support.hpe.com/connect/s/ to find the latest info ]

Re: Is there a Warranty API for HPE servers, switches and storage devices?

toddg1 — Thu, 29 Mar 2018 13:05:42 GMT

Unfortunately, there is not an API for this - just the web validation page you referenced in your question.

Re: Is there a Warranty API for HPE servers, switches and storage devices?

TheBenz — Fri, 14 Sep 2018 18:43:22 GMT

Hello,

My TS consulting person (Peter M.) reminded me that the Global Dashboard 1.5 has reports for Warranty information.

Would that help?

OneView QuickSpecs:

What is New with HPE Global Dashboard 1.5

Increased security in the data center with FIPS support
Improved access security with 2 Factor Authentication
Scheduled automated reports
New contract and warranty report
New report for easy tracking of HPE OneView licenses

Re: Is there a Warranty API for HPE servers, switches and storage devices?

JayFromIT — Tue, 06 May 2025 07:18:15 GMT

I made a script that uses powershell, chrome, and Selenium

I had to do something like this for all my servers, we didn't have infosight so I had to do this using GUI. yea... not going to happen for our 1k+ plus servers.

you need to install the PowerShell selenium module, please google how to install and use those modules.

https://www.powershellgallery.com/packages/Selenium/3.0.0-beta1

XXXXXXXXXXXX START OF CODE XXXXXXXXXXXX

$env:PATH += "C:\Program Files\WindowsPowerShell\Modules\Selenium\2.0.0\assemblies\"
Add-Type -Path "C:\Program Files\WindowsPowerShell\Modules\Selenium\2.0.0\assemblies\WebDriver.dll"
$ChromeDriver = New-Object OpenQA.Selenium.Chrome.ChromeDriver

HPe Warrenty lookup
$ChromeDriver.Navigate().GoToURL("https://support.hpe.com/connect/s/warrantycheck")
start-sleep -Seconds 5
$ChromeDriver.FindElementById("serialNumber0").SendKeys("$sn")
start-sleep -Seconds 1
$ChromeDriver.FindElementByName("submitButton").click()
start-sleep -Seconds 6
$warrantytext = ($ChromeDriver.FindElementByClassName("hpui-standard-table")).text
$warrantytemp = ($warrantytext -split("`n") | Select-String -Pattern "HPE HW Maintenance").ToString()
$warrantytemp1 = ((($warrantytemp -Split("Onsite Support "))[1]).Trim(" ")) -split(" ")
$warranty = $warrantytemp1[3] + " " + $warrantytemp1[4] + " " + $warrantytemp1[5]
$warranty

XXXXXXXXXXXX END OF CODE XXXXXXXXXXXX

#WARNING HPE website has some type a limit where if you request too much, it will recaptcha you so limit your request so I limit my code to 1 per 1 minute.

I am not a HPe Employee

Moderator[ Updated the link. You may also visit https://support.hpe.com/connect/s/ to find the latest info ]

Re: Is there a Warranty API for HPE servers, switches and storage devices?

Franquelin — Tue, 06 May 2025 07:04:28 GMT

Hello

Hpe add a new warranty check API : ~~Overview (redoc.ly)~~

Overview

The Warranty Check API can use your product’s serial number and optionally product number to check if it is under support along with the start and end dates.

Warranty Check API

GET: ~~https://api-gw.support.hpe.com/apigwext/support/entitlement/v1/warrantyCheck/sn{/pn}~~Moderator [above link is no longer valid]

Field descriptions :

sn Serial number for the device being evaluated. Mandatory
pn Product number for the device being evaluated. Optional

Return Codes :

200 API receives response Successful response.
401 Unauthorized Client is unauthenticated. Client must authenticate itself first to get the requested response. See "Authentication" tab.
404 Not Found The server cannot find the requested resource. This means the URL is not recognized. In an API, this can also mean that the endpoint is valid but the resource itself does not exist, for example the requested SN/PN combination is not available. Example: {"id": "210", "idClass": "DatanotFound", "message": "Product number was not found"}
429 Too Many Requests Client has sent too many requests in a given amount of time. Requests are blocked by rate limiting policy.
500 Server is aware that it has encountered an error or is incapable of fulfilling the request.

Note:

Warranties and contracts expired for over 12 months will not be listed.
The Warranty Check API will not provide support agreement information or Contract ID.
The subscription type of contracts will not be listed.
Currently only single product look up is supported with the API.

Re: Is there a Warranty API for HPE servers, switches and storage devices?

Suraj1 — Fri, 13 Jan 2023 14:40:55 GMT

Where can we get the clientid and secret required to create token

Re: Is there a Warranty API for HPE servers, switches and storage devices?

erjimenez — Thu, 25 May 2023 17:23:35 GMT

Did you get a response for this? I'm on the same boat.

Re: Is there a Warranty API for HPE servers, switches and storage devices?

toddg1 — Thu, 25 May 2023 17:31:36 GMT

a quick search on support.hpe.com for "warranty check" yields this document:

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=cep-help_en_us&page=GUID-50EAA3CB-5951-4AF1-82F2-7003A28EB70C.html

Check this to see if it answers the question you have

Re: Is there a Warranty API for HPE servers, switches and storage devices?

erjimenez — Tue, 06 May 2025 07:19:06 GMT

Hi @toddg1

Thanks for your reply.

That link does not answer my question. I'm trying to automate the warranty check using the warranty API (~~https://warranty-check.redoc.ly/developer-portal/~~ ), but I receive an unauthorized response. I think the issue is that the client id and secret is separate from the credentials used to login to hpe.com.

So my question is, where do I get the client id and secret?

Thanks!

Moderator [above link is no longer valid, please visit https://support.hpe.com/connect/s/ to find the latest info ]

Re: Is there a Warranty API for HPE servers, switches and storage devices?

toddg1 — Thu, 25 May 2023 17:41:36 GMT

There is not an automated way - only what I posted.

At least not at this time - but I don't know of any plans anytime soon for an API for users.

Re: Is there a Warranty API for HPE servers, switches and storage devices?

erjimenez — Thu, 25 May 2023 17:46:57 GMT

@toddg1

I can automated on my end, I just need to know where to get the client id/secret so I start using the API.

Re: Is there a Warranty API for HPE servers, switches and storage devices?

Ledav — Tue, 06 May 2025 07:19:46 GMT

Hello, request must be done on this page ~~https://support.hpe.com/connect/s/wcapiregistration~~

Moderator [above link is no longer valid, please visit https://support.hpe.com/connect/s/ to find the latest info ]

Re: Is there a Warranty API for HPE servers, switches and storage devices?

MladenV — Tue, 06 Jun 2023 12:29:52 GMT

Hi,

it just redirects you to the support page:

We have received your request to be a pilot user of our Warranty Check API.

Please use HPE Support Center site support if you need help. https://support.hpe.com/connect/s/sitesupport

Re: Is there a Warranty API for HPE servers, switches and storage devices?

Ledav — Tue, 06 Jun 2023 12:33:25 GMT

I think you have to wait for an approval on HPE side...

Re: Is there a Warranty API for HPE servers, switches and storage devices?

AlexMilotin — Mon, 05 May 2025 11:51:22 GMT

I would assume that you didn't pursue this any longer, right ?

Re: Is there a Warranty API for HPE servers, switches and storage devices?

MladenV — Mon, 05 May 2025 11:56:25 GMT

I just got no response, it would stil be useful.

Re: Is there a Warranty API for HPE servers, switches and storage devices?

AlexMilotin — Mon, 05 May 2025 12:56:47 GMT

Whould this be helpful ?

Authentication Our API endpoint is secured. You must first obtain a security JSON web token by calling our Identity service. Token generated will be valid for one hour. Identity service CURL example: curl -L -X POST 'https://api-gw.support.hpe.com/apigwext/services/oauth/token' -H 'Authorization: Basic base64_encoded_credentials' -F 'grant_type="client_credentials"' Response from Identity service { "access_token": "access_token_value", "token_type": "access_token_type", "expires_in": expiration_value, "scope": "read write", "cc_id": "client_id", "ga_id": "group_account_id", "sc_id": "security_context_id", "domain": "domain_name", "zip_authorities": "some_zip_authorities", "jti": "jti" } Fields access_token: Holds JWT to use with Warranty Check API call token_type: Type of generated token expires_in: Token is valid for 1 hour from when it was generated, this field shows in what time it will expire ------------------------------------------------------------------------------------------------------------------------------- Call Warranty Check API CURL Example: curl -L -X GET ' https://apigw.support.hpe.com/apigwext/support/entitlement/v1/warrantyCheck/serial_number/product_number -H 'Authorization: access_token_type access_token_value' Response Examples:One product, multiple support levels: { "entitlementBySnPnInstanceHSLList": [ { "log_tracking_id": "Yv5DwXoAbcrJPrmscp@w1wAAAAE", "serialNumber": "MXQ1340CFM", "productNumber": "867959-B21", "countryCode": "US", "supportLevels": [ { "serviceLevel": "Tech Care", "serviceLevelRank": 2, "contractLevel": "HPE Pointnext Tech Care", "contractLevelRank": 1, "startDate": "2022-01-16", "endDate": "2025-01-15" }, { "serviceLevel": "Warranty", "serviceLevelRank": 6, "contractLevel": "Warranty", "contractLevelRank": 1, "startDate": "2022-01-13", "endDate": "2025-02-11" } ], "currentHighestSupportLevel": { "serviceLevel": "Tech Care", "contractLevel": "HPE Pointnext Tech Care" } } ] } ---------------------------------- Sometimes multiple products share the same serial number. If the product number is not provided, you might get responses for multiple products. Sample: { "entitlementBySnPnInstanceHSLList": [ { "log_tracking_id": "Yv5P@uGzoTxms1JSIjsUQgAAAAk", "serialNumber": "CZJ637799T", "productNumber": "382197-421", "countryCode": "US", "supportLevels": [ { "serviceLevel": "Warranty", "serviceLevelRank": 6, "contractLevel": "Warranty", "contractLevelRank": 1, "startDate": "2022-01-25", "endDate": "2025-01-24" } ], "currentHighestSupportLevel": { "serviceLevel": "Warranty", "contractLevel": "Warranty" } }, { "log_tracking_id": "Yv5P@uGzoTxms1JSIjsUQgAAAAk", "serialNumber": "CZJ637799T", "productNumber": "815097-B21", "countryCode": "US", "supportLevels": [ { "serviceLevel": "Warranty", "serviceLevelRank": 6, "contractLevel": "Warranty", "contractLevelRank": 1, "startDate": "2022-01-25", "endDate": "2025-01-24" } ], "currentHighestSupportLevel": { "serviceLevel": "Warranty", "contractLevel": "Warranty" } } ] } Sample of the non-active support level: { "entitlementBySnPnInstanceHSLList": [ { "log_tracking_id": "Yv5RiSNl88ZPaMHletb7dgAAAAQ", "serialNumber": "BL273738UJ", "productNumber": "668357 "supportLevels": [], "currentHighestSupportLevel": { "serviceLevel": "NOSUPPORT", "contractLevel": "NOSUPPORT" } } ] }

Re: Is there a Warranty API for HPE servers, switches and storage devices?

MladenV — Mon, 05 May 2025 13:00:07 GMT

Hi,

Yes, would be great, but how do i obtain token?

Re: Is there a Warranty API for HPE servers, switches and storage devices?

dstj — Mon, 05 May 2025 13:56:19 GMT

Indeed, how do we get credentials to access this API?

Last I checked with HPE (Feb, 2025), their response was that "the situation has not changed", the situation was (from May 2024):

The situation remains unchanged, we have no new information from the Warranty Check Product Management team. They are continuing to work through the analysis and development of their API to meet the requirements of general release availability.
The pilot is limited to a small set of HPE Customers.

This has been going on for a couple of years now, bringing me to conclude that HPE simply doesn't care about it.

Re: Is there a Warranty API for HPE servers, switches and storage devices?

AlexMilotin — Mon, 05 May 2025 13:51:00 GMT

Based on a quick look it seems that this gateway access is to GreenLake cloud API.

How to use an API access token for HPE GreenLake for Compute Ops Management | HPE Developer Portal

It might as well be a general way and it's not only related to GreenLake, but for Aruba and other services as well.

I have a case opened to HPE, let's see what their answer is.