topic Re: Difference between call home in Insight Remote Support

Difference between call home & IRS

ravichandrababu — Fri, 12 Apr 2024 03:14:15 GMT

Hello Team What is the difference between call home and IRS ? Please explain

Re: Difference between call home & IRS

shuff — Mon, 15 Apr 2024 21:30:44 GMT

Call Home and IRS (Insight Remote Support) are both remote support features provided by HPE. Call Home is a feature that, when enabled, provides predictive remote support and cloud analytics for the storage system. It sends encrypted telemetry data files to HPE. This data is used to predict and prevent issues, and to provide insights for system optimization. On the other hand, IRS is a comprehensive remote support solution that monitors your HPE devices and proactively notifies you of hardware or software issues. It also automatically logs support cases on behalf of your organization and initiates parts dispatches or engineer assignments as needed.

Re: Difference between call home

ravichandrababu — Tue, 16 Apr 2024 07:04:48 GMT

Thank you so much for the information.

Regards,
J. Ravichandrababu
.**~~personal info erased~~**
Survey
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Re: Difference between call home & IRS

Sunitha_Mod — Fri, 26 Apr 2024 15:50:55 GMT

Hello @ravichandrababu,

Let us know if your concern has been addressed. .

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.