https://community.hpe.com/t5/insight-remote-support/unable-to-update-insight-remote-support-to-v7-14-0-563/m-p/7216352#M6535 <P>Hello HP&nbsp;<SPAN>Community</SPAN></P><P>I want to update my Insight Remote Support to&nbsp;v7.14.0.563 but I got the ff error when I tried to download the update.</P><P>"Caught an unexpected exception while verifying digital signature of downloaded package ProdUpgPkg (7.14.0.563). See the log file for more information"</P><P>&nbsp;</P><P>Thanks and regards,</P><P>Arnold</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 30 May 2024 00:33:03 GMT Arnold_S 2024-05-30T00:33:03Z https://community.hpe.com/t5/insight-remote-support/unable-to-update-insight-remote-support-to-v7-14-0-563/m-p/7216352#M6535 <P>Hello HP&nbsp;<SPAN>Community</SPAN></P><P>I want to update my Insight Remote Support to&nbsp;v7.14.0.563 but I got the ff error when I tried to download the update.</P><P>"Caught an unexpected exception while verifying digital signature of downloaded package ProdUpgPkg (7.14.0.563). See the log file for more information"</P><P>&nbsp;</P><P>Thanks and regards,</P><P>Arnold</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 30 May 2024 00:33:03 GMT https://community.hpe.com/t5/insight-remote-support/unable-to-update-insight-remote-support-to-v7-14-0-563/m-p/7216352#M6535 Arnold_S 2024-05-30T00:33:03Z https://community.hpe.com/t5/insight-remote-support/unable-to-update-insight-remote-support-to-v7-14-0-563/m-p/7216507#M6536 <P>Hi,</P><P>There was a similar <A href="https://community.hpe.com/t5/insight-remote-support/insight-remote-support-download-update-to-version-7-11-0-504-not/td-p/7171722" target="_blank" rel="noopener">post</A> where customer had to contact HPE Support for help.<BR />There is also a link to download the zip file.</P><P>Thank You!<BR />I work with HPE but opinions expressed here are mine.</P> Fri, 31 May 2024 08:18:03 GMT https://community.hpe.com/t5/insight-remote-support/unable-to-update-insight-remote-support-to-v7-14-0-563/m-p/7216507#M6536 Suman_1978 2024-05-31T08:18:03Z