topic Re: OSEM Window doesn't appear in Insight Remote Support

OSEM Window doesn't appear

Abel Suárez — Wed, 15 Feb 2006 16:47:07 GMT

OS: W2k
OSEM: 1.37 enabled
Java:5.03810
IMAs: 7
IIS:enabled, running automatically
SNMP:enabled and configured, ports 161 amd 162 opened
Port: 2069 opened

While trying to configure OSEM, the OSEM windows doesn't appear.
Any body can help me?

Re: OSEM Window doesn't appear

A. van Berk — Thu, 16 Feb 2006 03:13:08 GMT

Are you accessing OSEM locally or remote?

If you paste this into a browser:

http://localhost:2069/default.htm

What happens exactly?

Did you install 'snmp' services on this machine?

Re: OSEM Window doesn't appear

Jay Ekanger_2 — Thu, 16 Feb 2006 08:54:14 GMT

Abel,

There are known issues with OSEM v1.3.7 when sending Problem Reports upstream to ISEE. If you are intending on using ISEE with OSEM you must upgrade to OSEM v1.3.7A. As far as the OSEM Viewer not launching, check the following:

1. Launch Task Manager and ensure that the CRSM5Invoker.exe process is running. If it is not Launch Windows Services API and try stop/start/restart.

2. From the Windows CLI run the command: C:\>netstat, look for the port 2069, it should be listening. If it is and OSEM has not been started then suspect another application using that port. This should not be the case as port 2069 is a registered port but in the event that it is, you can change the port that OSEM receives on. If you find this to be the case, please contact me for the instructions.

Regards,

Jay

Re: OSEM Window doesn't appear

Abel Suárez — Thu, 16 Feb 2006 08:55:17 GMT

Hi A. van Berk ,

Are you accessing OSEM locally or remote?
LOCALLY

If you paste this into a browser:

http://localhost:2069/default.htm

What happens exactly?

THE ONE USED TO APPEAR WHEN A WEBPAGE IS UNREACHABLE "The page cannot be found"

Did you install 'snmp' services on this machine?
ALL OF THEM
SNM EMANATE MASTER AGENTS
SNMP EMANATE AGENTS FOR NT
SNMP TRAPS SERVICE
SNMP SERVICE

Re: OSEM Window doesn't appear

Jay Ekanger_2 — Thu, 16 Feb 2006 09:08:49 GMT

BTW:

The syntax for the netstat command to view all ports is:

C:\>netstat /a