topic Re: init SPOP failed in Insight Remote Support

init SPOP failed

Rambo_1 — Wed, 22 Feb 2006 04:59:41 GMT

Hi,
I am init the SPOP now ,but failed to pass the SMTP setup .
I have installated a mailserver named CMailServer on the SPOP .And create a new user named "hp" ,the password is "root"
when I input this information in init the SPOP ,I got some error messages like below:
Not all of your data was valid, pls check your answers and try again.
An attempt to send a test e-mail to 134.192.4.68 on port 25 has failed.
SMTP Server ,port ,and/or Credentials are invalid .
Are there anythins wrong ?
Thanks for your help .

B.R
Rambo

Re: init SPOP failed

A. van Berk — Wed, 22 Feb 2006 06:15:45 GMT

There are some workaround to install the SPOP as smtp server. This should however only been done to get the SPOP installed in a DMZ e.g. It's not straightforward.

You should remove the SMTP server afterwards!

Can you explain the reason why you are installing the smtp server on the SPOP?

Re: init SPOP failed

Liem Nguyen — Wed, 22 Feb 2006 08:04:46 GMT

Hi,

Which one is 134.192.4.68? Is it your SMTP Server or this is the IP Address of your SPOP?

Try "telnet 134.192.4.68 25", do you get a welcome message?

The error you were getting is a "generic error", but the bottom line is the SPOP cannot send a Test Email to the recipient.

Hope this helps,

Re: init SPOP failed

Liem Nguyen — Wed, 22 Feb 2006 08:50:54 GMT

Rambo,

I found from the other thread that 134.192.4.48 is your SPOP.

To turn on the SMTP server on the SPOP, complete the following steps before running the SPOP Initialization Utility
1. Start -> Settings -> Control Panel
2. Double click Add/Remove Programs
3. Select Add Windows Components
4. Click Internet Information Services (IIS) and click details
5. Check the box for the SMTP Service
6. Click OK, click Next
7. Leave the default of Application server mode selected, click next
8. When prompted for the SP3 CD, select Browse, and go to C:\WINNT\ServicePackFiles\i386
9. Click finish
Note that when defining your SMTP server in the initialization, you will have to authenticate with the administrator username and password. After the init finishes, delete the logs from
C:\Program Files\Hewlett-Packard\ISEE\SPOP\IseeCore\log
as there is an outstanding issue about the passwords being logged.

That should let you continue with the Init.

Regards,

Re: init SPOP failed

Rambo_1 — Wed, 22 Feb 2006 23:21:11 GMT

Hi,Liem Nguyen
I began to Registering the SPOP.
Select Start -->Programs -->Hewlett-Packard -->ISEE SPOP -->Register SPOP.
A DOS window appeared and started the SPOP Registration process .Generally speaking ,after the Registration process finished , a browser opens automatically ,but a error was detected
I checked the
C:\Program Files\Motive\Server\install\moss-ri>minstall.log ,some messages as below:
======================== Start Motive Logging ===============================
2006/02/23 12:12:38.750 INFO [minstall] [moss-ri] [main] Initializing KeyStoreSingleton
2006/02/23 12:12:39.203 WARN [minstall] [moss-ri] [main] Null property name or value encountered
2006/02/23 12:12:39.234 WARN [minstall] [moss-ri] [main] Provider NTLM not initialized: no ntlmprovider in java.library
.path
2006/02/23 12:12:39.468 INFO [minstall] [moss-ri] [main] loading the proxy properties
2006/02/23 12:12:39.468 INFO [minstall] [moss-ri] [main] no proxy server specified, so not loading any proxy settings
2006/02/23 12:12:39.484 INFO [minstall] [moss-ri] [main] trying support provider, url=https://isee.asiapac.hp.com:443
2006/02/23 12:14:42.234 INFO [minstall] [moss-ri] [main] error adding support provider (), going to sleep for 3 seconds
...
2006/02/23 12:14:45.234 INFO [minstall] [moss-ri] [main] trying support provider, url=https://isee.asiapac.hp.com:443
2006/02/23 12:17:00.234 INFO [minstall] [moss-ri] [main] error adding support provider (), going to sleep for 3 seconds
...
2006/02/23 12:17:03.234 INFO [minstall] [moss-ri] [main] trying support provider, url=https://isee.asiapac.hp.com:443
2006/02/23 12:19:17.140 INFO [minstall] [moss-ri] [main] error adding support provider (), going to sleep for 3 seconds
...
2006/02/23 12:19:20.140 ERROR [minstall] [moss-ri] [main] failed to add support provider - aborting.
2006/02/23 12:19:20.140 INFO [minstall] [moss-ri] [main] staring motserv ...
2006/02/23 12:19:20.515 INFO [minstall] [moss-ri] [main] exiting with ecode=1
I don't know why in adding support provider .
Thanks for your help.
B.R
Rambo

Re: init SPOP failed

Rambo_1 — Thu, 23 Feb 2006 00:31:08 GMT

Hi,
I tried to test the
https://isee.asiapac.hp.com:443/soapfe/soap
and it is ok to open the IE page and displayed these messages:
SOAP Dispatch Servlet
While the SOAP protocol is not accessible via browser,
this page confirms you've reached the SOAP servlet
via a GET request.
I think the 443 port is ok .

Re: init SPOP failed

Rambo_1 — Thu, 23 Feb 2006 00:35:31 GMT

I also able to connect this :

http://192.170.77.107/mots/motserv

thanks .
Rambo

Re: init SPOP failed

Rambo_1 — Thu, 23 Feb 2006 04:43:06 GMT

I re-imaged the SPOP again ,but still can't register the SPOP. detail in the attached log .

Thanks & B.R

Rambo

Re: init SPOP failed

Liem Nguyen — Thu, 23 Feb 2006 08:06:38 GMT

Hi Rambo,

1. Is your Proxy setting in IE the same as Proxy configured on the SPOP (spop.ans should have that info)?

2. When you try: https://isee.asiapac.hp.com/soapfe/soap, do you get the page right away or do you get some kind of authentication pop-up?

Please upload: spopconfig.log, MotservConfig.txt, server.log and spop.ans.

Regards,

Re: init SPOP failed

A. van Berk — Thu, 23 Feb 2006 08:20:08 GMT

I noticed that in your 'hosts' file

isee.asiapac.hp.com is written as
isee.asis..........

Re: init SPOP failed

Rambo_1 — Thu, 23 Feb 2006 21:09:53 GMT

Hi, A. van Berk& Liem Nguyen
Thanks for your help.
I will modify the hosts file as van Berk said .
1, no Proxy config on the SPOP ,also no proxy config in IE .
2,when I try the https://isee.asiapac.hp.com/soapfe/soap ,I got a authentication pop-up and got a right page ,detail in the attached logs.

Thanks again
B.R
Rambo

Re: init SPOP failed

Liem Nguyen — Fri, 24 Feb 2006 07:37:48 GMT

Hello Rambo,

Please upload the files or email them to me: lvn@hp.com, you only uploaded the screen dump (.bmp) and it doesn't contain the whole file.

I need these files: spopconfig.log, MotservConfig.txt, server.log and spop.ans.

By the way, if you have DNS configured (which you do), Windows will only try DNS and not fall back to the hosts file.

When you say: "when I try the https://isee.asiapac.hp.com/soapfe/soap, I got a authentication pop-up". Can you tell me excatly what pop-up it was? You can describe in text or screen dump.

Regards,

Re: init SPOP failed

Rambo_1 — Thu, 02 Mar 2006 05:57:04 GMT

Hi,Liem Nguyen
I had re-imaged the SPOP.
The ESC can login ,and the EMS test event which ran from HP-UX also can be see in the
SPOP with "open incidents" status, but the problem was SPOP didn't send these open incidents to backend server to close them. It's seem a communication problem bwteen SPOP and backend server.
I installated the patch named "A0391Patch" for SPOP_Communication_Timeout issue.
The installation DOS windows displayed "successfully complete ,press any key to continue..." ,it seems OK ,but also
I saw the error messages as these
"Poll failed :there was a error reported by the server :Received HTTP response status code 404(Not Found)"
"Incident Fetched failed: There was e error reported by server:counld not connect to server"
I checked the C:\Program Files\Motive\Server\motserv.log ,the log as below:
=========== Start motserv Logging =========================
2006/03/02 16:43:55.796 [2984] INFO Motive Server is starting ...
2006/03/02 16:44:41.968 [2984] INFO Motive Server is now running
2006/03/02 16:56:13.515 [1216] INFO Motive Server is shutting down ...
2006/03/02 16:56:23.906 [2984] INFO Motive Server has been stopped
================== Start motserv Logging =========================
2006/03/02 16:56:30.187 [2740] INFO Motive Server is starting ...
2006/03/02 16:57:08.312 [2740] INFO Motive Server is now running
2006/03/02 17:24:02.671 [1404] INFO Motive Server is shutting down ...
2006/03/02 17:25:02.671 [1404] WARNING java shutdown timed out
2006/03/02 17:25:02.671 [2740] INFO Motive Server has been stopped
================== Start motserv Logging =========================
2006/03/02 17:25:05.703 [1336] INFO Motive Server is starting ...

the motserv just in starting status , and running message is not entered.
I found I can't open the ESC console again.
I Moved the fowllowing files from C:\temp\ A0391Patchback to C:\ProgramFiles\Motive\Server\tomcat\lib,
overwriting the following existing files:
a. b2bAdapater.jar
b. b2bClient.jar
c. sslHTTPClient.jar
Edit the registry key in
"HKEY_LOCAL_MACHINE/Software/Hewlett-Packard/ISEE/SPOP/UpgradePatchVersion",
removing the text â ,391â :
But still can't open the ESC console.

B.R
Rambo

Re: init SPOP failed

Liem Nguyen — Thu, 02 Mar 2006 08:42:49 GMT

Rambo,

Seems to me you are back to square 1 again. When you reboot the SPOP, the first thing Motive Server does is making a connection to HP Backend and this CANNOT be done, that's why you are seeing status of STARTING instead of RUNNING.

I think you have Proxy problem, take a look at server.log, look for https://isee.xxxxxx.hp.com/xxxxx, you would see the error there, then you can cut and paste the whole URL to your Browser to see if you can get there.

Regards,