topic ISEE installation problem on Windows 2003 in Insight Remote Support

ISEE installation problem on Windows 2003

CindyK — Wed, 22 Feb 2006 18:17:37 GMT

While installing ISEE on a Proliant running Microsoft Windows 2003 I get the following error: "An error occurred while downloading the file http://www.installengine.com/isengine/isscript.msi. What would you like to do?" Retry or cancel.
This happens during the HpTTeventHandler phase of the ISEE install. Retry is useless and cancel means HpTTeventHandler doesn't get installed.

Any suggestions?

Re: ISEE installation problem on Windows 2003

A. van Berk — Thu, 23 Feb 2006 03:37:24 GMT

Hi Cindy,

This error is a behaviour you will see more
often when installing an ISEE client on windows.

The first error means that the client is not
able to get the latest install engine from the internet. This is not a problem at all.
If you press 'cancel' the installation continues normally..

The second error is also expected and not related to the first one.
The HpTTeventHandler is a service which gets installed if the installation encounters an HP Netserver. On HP Proliants
this service is invalid and therefore doesn't install.

Conclusion:
Despite the errors you have seen the ISEE client has installed correctly.

Does this answer your question?

Re: ISEE installation problem on Windows 2003

Liem Nguyen — Thu, 23 Feb 2006 08:45:49 GMT

Cindy,

You can just ignore the error since your Proliant Server DOES NOT require HpTTeventHandler.

Hope this helps,

Re: ISEE installation problem on Windows 2003

CindyK — Sun, 26 Feb 2006 17:43:42 GMT

Thanks for the answer! Just what I was looking for.