topic Re: Assistant Application Error in Insight Remote Support

Assistant Application Error

Rakesh Patal — Mon, 13 Mar 2006 16:20:21 GMT

Once I log into the ISEE I am receving the following error.

(SimplePages.cpp:1126) No action found for [FrontDoor] section in vendor.prefs file for vendor [HP_Services]

This started today morning and I have not been able to figure out the cause of the issue or a fix.

Re: Assistant Application Error

A. van Berk — Tue, 14 Mar 2006 03:34:32 GMT

Can you give some more info on the following:

-Which hardware platform?
-OS version?
-Version of the ISEE client?

Re: Assistant Application Error

Liem Nguyen — Thu, 16 Mar 2006 08:53:06 GMT

Hi,

I assume your problem has been fixed, if not, please do the following steps:

1. Stop the ISEE process.
2. Navigate to the vendor.prefs.local file
3. Use an editor (vi, notepad, etc) change CONTENT_VERSION to equal 0
CONTENT_VERSION-0
4. Save the file
5. Start the ISEE client
6. Open the client UI (http://localhost:5060/start.html)

Regards,

Re: Assistant Application Error

Greg Cawood — Thu, 16 Mar 2006 11:48:55 GMT

That hyphen should be an equal sign;

1. Stop the ISEE process.
2. Navigate to the vendor.prefs.local file
3. Use an editor (vi, notepad, etc) change CONTENT_VERSION to equal 0
CONTENT_VERSION=0
4. Save the file
5. Start the ISEE client
6. Open the client UI (http://localhost:5060/start.html)