topic OSEM and HP SIM in Insight Remote Support

OSEM and HP SIM

DE BERTI — Mon, 27 Mar 2006 10:41:24 GMT

Hello,

Temporary, we have installed ISEE OSEM and Insight Agent on a server A.

We have installed HP SIM 4.2 on server B

All servers have insight Agent installed... and have SNMP configured to point to server B

But on the HP SIM console, for the server A, I have nothing in the Product Name fields and OS Name ...

If I click on the server A hyperlink , I haven't Hardware status from SNMP...

On the server A, if I send a test snmp trap, I can see it on OSEM and HP SIM.

Any idea ?

Re: OSEM and HP SIM

A. van Berk — Tue, 28 Mar 2006 02:48:37 GMT

Maybe your SNMP setting are not configured correctly on Server A.

I'll give you an example: (assuming a windows server)

click: Start, run, services.msc and open the snmp service.

Goto the 'TRAPS' tab:
Community name: isee
Trap destination: Server B

Goto the 'Security' tab:
Accepted community name: isee
Accept snmp packets from: Server B

Be aware that the community string is case sensitive!!

-Did you configure a 'Managed system' for Server A within OSEM???

Re: OSEM and HP SIM

A. van Berk — Tue, 28 Mar 2006 02:57:06 GMT

Accepted community name should be READ-ONLY

Re: OSEM and HP SIM

Frauke Denker_2 — Tue, 28 Mar 2006 04:18:40 GMT

Hello,
is there any firwall between the servers with IA installed and the SIM Server? If so, it might be that some data cannot be collected because the snmp gert does not work properly.
Regards
Frauke

Re: OSEM and HP SIM

DE BERTI — Tue, 28 Mar 2006 04:54:34 GMT

SNMP traps are correctly configured

The problem only appeared on the server A (which is the only one that has OSEM and ISEE installed)

I think, I have made a mistake on the OSEM configuration ... but where ?

Re: OSEM and HP SIM

A. van Berk — Tue, 28 Mar 2006 06:09:23 GMT

It could that the version of the IM agent is too old. (or too new, although that is very rare)

Can you give some more info on the versions used? (OSEM,ISEE,IM agents)