Registration Error

iz_1 — Tue, 23 May 2006 02:25:28 GMT

Hi,

I tried to look for an answer within the ITRC Forum for this kind of failure but could not. I saw one guy has to re-image and the other due to error in the hosts file. But, I think my case should not be that case and re-image is the last thing I would ever do.

Tried to run Registration but, received the following error in the minstall.log file.

======================= Start Motive Logging ===============================
2005/09/12 16:34:40.609 INFO [minstall] [moss-ri] [main] Initializing
KeyStoreSingleton
2005/09/12 16:34:40.968 WARN [minstall] [moss-ri] [main] Null property
name or value encountered
2005/09/12 16:34:40.968 WARN [minstall] [moss-ri] [main] Null property
name or value encountered
2005/09/12 16:34:41.000 WARN [minstall] [moss-ri] [main] Provider NTLM not
initialized: no ntlmprovider in java.library.path
2005/09/12 16:34:41.187 INFO [minstall] [moss-ri] [main] loading the proxy
properties
2005/09/12 16:34:41.187 INFO [minstall] [moss-ri] [main] no proxy user, so
not setting authenticated proxy
2005/09/12 16:34:41.187 INFO [minstall] [moss-ri] [main] trying support
provider, url=https://isee.asiapac.hp.com:443
2005/09/12 16:34:47.734 INFO [minstall] [moss-ri] [main] error adding
support provider (; nested exception is:
java.lang.NumberFormatException: ), going to sleep for 3 seconds ...
2005/09/12 16:34:50.734 INFO [minstall] [moss-ri] [main] trying support
provider, url=https://isee.asiapac.hp.com:443
2005/09/12 16:34:50.750 INFO [minstall] [moss-ri] [main] error adding
support provider (; nested exception is:
java.lang.NumberFormatException: ), going to sleep for 3 seconds ...
2005/09/12 16:34:53.750 INFO [minstall] [moss-ri] [main] trying support
provider, url=https://isee.asiapac.hp.com:443
2005/09/12 16:34:53.765 INFO [minstall] [moss-ri] [main] error adding
support provider (; nested exception is:
java.lang.NumberFormatException: ), going to sleep for 3 seconds ...
2005/09/12 16:34:56.765 ERROR [minstall] [moss-ri] [main] failed to add
support provider - aborting.
2005/09/12 16:34:56.765 INFO [minstall] [moss-ri] [main] staring motserv ...
2005/09/12 16:34:59.375 INFO [minstall] [moss-ri] [main] exiting with ecode=1

- I can do nslookup to isee.asiapac.hp.com
- I can goto the soap url via browser
- I can go to motsvr url

- all these indicates no error.
- at the network-end, saw communications via port 443 but was dropped after no activities were detected.

Hope to get some help here.

Thanks.

Regards,
-iz

Re: Registration Error

Liem Nguyen — Tue, 23 May 2006 07:26:31 GMT

Hi,

The main issue here is your SPOP cannot make connection to HP, it keeps re-try every 3 seconds:

2005/09/12 16:34:41.187 INFO [minstall] [moss-ri] [main] trying support
provider, url=https://isee.asiapac.hp.com:443
2005/09/12 16:34:47.734 INFO [minstall] [moss-ri] [main] error adding
support provider (; nested exception is:
java.lang.NumberFormatException: ), going to sleep for 3 seconds ...
2005/09/12 16:34:50.734 INFO [minstall] [moss-ri] [main] trying support
provider, url=https://isee.asiapac.hp.com:443

Since you are able to get to SOAP from your IE, you may want to check Proxy setting within IE, then comapre with Proxy setting within ISEE. Are they identical?

When you go to: https://isee.asiapac.hp.com/soapfe/soap, do you get to the SOAP page immediatedly or do you get a prompt to enter somekind of authentication?

What kind of firewall do you have?

Regards,

topic Re: Registration Error in Insight Remote Support

Registration Error

Re: Registration Error