topic Re: cannot enter entitlement due to bad magic in Insight Remote Support

cannot enter entitlement due to bad magic

Chris Roets — Fri, 30 Jun 2006 02:21:04 GMT

Hello,

I try to install ISEE as a test on an Hp internal system.
I tried without a proxy and with proxy.compaq.com, but it does not work.
telnet isee.europe.hp.com 443 works ok.
in the mad.log I get :
# tail -20 mad.log

300606 08:58:15.851 ERROR,[Synchronize] mmsg.cpp:34 NetworkException (20): bad magic!

300606 08:58:15.851 ERROR,[Synchronize] install failed for server: isee.europe.hp.com auth_key: guest
300606 08:58:15.852 ERROR,[Synchronize] NetworkException (20): bad magic!

300606 08:58:15.852 ERROR,[Synchronize] NetworkException (20): bad magic!

300606 08:58:15.853 ERROR,[Swizzler] Synchronize with server failed: OEM vendor install failed for vendor
'HP_Services'
300606 08:58:33.503 ERROR,[Comm] mmsg.cpp:34 NetworkException (20): bad magic!

300606 08:58:33.503 ERROR,[Comm] install failed for server: isee.europe.hp.com auth_key: guest
300606 08:58:33.504 ERROR,[Comm] NetworkException (20): bad magic!

300606 08:58:33.504 ERROR,[Comm] NetworkException (20): bad magic!

300606 08:58:33.504 ERROR,[Comm] sendReceive FAILED
300606 08:58:33.505 ERROR,[Comm] NetworkException (28): OEM vendor install failed for vendor 'HP_Services'

300606 08:59:07.196 ERROR,[Comm] chmod(vendor.prefs): No such file or directory

Re: cannot enter entitlement due to bad magic

A. van Berk — Fri, 30 Jun 2006 08:59:35 GMT

Could be a temporary network problem if you have ruled out any other networking issue.

Uninstall the ISEE client and install it again.

Re: cannot enter entitlement due to bad magic

DCE — Fri, 30 Jun 2006 11:19:17 GMT

ISEE is very tempermental. Most of these type of problems are corrected by completely removing the software from the system and re-installing it.

Re: cannot enter entitlement due to bad magic

R.KrishnaKumar — Mon, 03 Jul 2006 18:40:32 GMT

Hi Chris,

170402 13:52:11.729 WARNING,[Comm] NetworkException (20): bad magic!
Possible Cause:
This error occurs when the mad daemon expects an http reply (the MMsg â cookieâ ) but gets something else.
An example cause of this error is a Microsoft Proxy Server that requests that the HP-UX system provide NT
authentication before allowing the http communication. The request, back to the ISEE daemon, in this case
was not http.

so i suggest u to check the network connectivity, DNS.

Also add the isee.europe.hp.com to /etc/hosts file.

try by re-installing the ISEE software.

regards,
Krishna

Re: cannot enter entitlement due to bad magic

R.KrishnaKumar — Mon, 03 Jul 2006 18:43:17 GMT

Hi Chris,

Also check the following

1. Review the network layout between the HP-UX system and the customer Internet access.
Does the Proxy server, firewall, or ISP require authentication? The authentication may not be returned
in http format.

2. Review the firewall settings.
Is the firewall configured to perform application-level filtering?
The ISEE communication packet (such as the payload) is encrypted and encapsulated within http.
Firewalls may interpret the encrypted data as an executable file and reject the communication

regards,
Krishna