topic Re: ISEE Files in Insight Remote Support

ISEE Files

Chad Brindley — Tue, 04 Jul 2006 07:03:02 GMT

Hi,

HPUX 11.23

Can someone tell me where I may find the files spop.ans and server.log.

I am also looking for a script to run which is ISEE_CONNECTIVITY_CHECK or something similar, basically our notifications are not working and I need to run a script to check if spop is working and also I need to send the log files to HP.

Chad

Re: ISEE Files

A. van Berk — Tue, 04 Jul 2006 08:43:22 GMT

Both files can be found on the SPOP server
(if you have one)
If you run attached batch file from the SPOP all needed files for troubleshooting
will be collected in a zip file.

Re: ISEE Files

A. van Berk — Tue, 04 Jul 2006 09:02:10 GMT

The batch file you can run to test connectivity from the SPOP is:

C:\Program Files\Hewlett-Packard\ISEE\RemoteSupport\config\iseeConnectivityTest.bat

You should see an incident submitted in the
following webinterface:

http://:5060/start.html

Re: ISEE Files

R.KrishnaKumar — Tue, 04 Jul 2006 16:25:47 GMT

Hi Chad,

The spop.ans & server.log files are present in the spop server and not in the HP-Unix server.

If u want to run the ISEE_Connetivity test from SPOP server, u can get the script from the SPOP directory in the program files folder.

If u want to run in HPUX machine then u can find the same in /opt/hpservices/RemoteSupport/bin/iseeConnectivityTest.sh

regards,
Krishna