topic OSEM installation quandry in Insight Remote Support

OSEM installation quandry

Tim Van Steenburgh — Fri, 28 Jul 2006 12:53:36 GMT

I'm attempting to install OSEM 1.4 on Win2003 server, d:\program files\hp\osem. Install performs cleanly, but service will not start. When I remove and reinstall to c:\program files\hp\osem, service starts fine. Can anyone tell me what needs to be modified to support osem on my d:

Thanks

Re: OSEM installation quandry

A. van Berk — Mon, 31 Jul 2006 03:35:04 GMT

Could you check whether there is enough space on your D drive.
Try reinstalling to your D drive again and
check for anomalies in the log file of OSEM.
The log file can be found here:

D:\Program Files\Hewlett-Packard\OSEM\logs\

Re: OSEM installation quandry

A. van Berk — Mon, 31 Jul 2006 04:34:54 GMT

I just replayed your action by installing OSEM 1.4 on the D drive of a win2003 server.
I had NO problems installing it and the service started without problems.

I suggest to uninstall OSEM 1.4 and reinstall it on your D drive again.

Please attach the OSEM log files if there are still problems.