topic Re: Another Error in the Web configuration in Insight Remote Support

Another Error in the Web configuration

Robert Vargas O. — Wed, 20 Sep 2006 14:56:03 GMT

Hi again ISEE experts

Now i have two servers, a rx4640 and a SD64A.

all the pre-requisites are installed and configured, but when i go to the web page on the mozilla and type:

http://server:5060/start.html

it must go to the configuration page, but it frezze show me only this:

Starting HP Instant Support Enterprise Edition...

ive waitin for more than 15 minutes and nothing.

When i try to stop or start the service i get this:

[epdevit]:/home> /sbin/init.d/hpservices stop
Failed to stop client: sleeping (5 sec)
ERROR: matcli -x returned 3 : CL_ERROR_COMM
[epdevit]:/home>
[epdevit]:/home>

[epdevit]:/home> /sbin/init.d/hpservices start
NOTE: hpservices already started
[epdevit]:/home>

ive re installed the agent, but i can resolve the problem, i need i little help with this. Thanks.

Re: Another Error in the Web configuration

Liem Nguyen — Thu, 21 Sep 2006 06:45:59 GMT

Hi,

Make sure mad daemon is running (ps -ef | grep mad).

Try to stop mad, make sure it's no longer running, then start it up again.

Are you trying to access the GUI from a different network?

Regards,

Re: Another Error in the Web configuration

Robert Vargas O. — Thu, 21 Sep 2006 17:34:37 GMT

Its the same network, but i dont know what happend when il try to connect to another PC, for this i make the configuration for a localhost.

the Daemon mad its already runnin, but i try to restart it.

Ill try this tomorrow. Thanks

Re: Another Error in the Web configuration

IT_2007 — Wed, 27 Sep 2006 13:30:01 GMT

Is your hosts resolves properly from DNS?

check /etc/hosts and /etc/resolv.conf and also /etc/nsswitch.conf files.

Re: Another Error in the Web configuration

Liem Nguyen — Thu, 28 Sep 2006 06:48:35 GMT

Here are a few things you can do:

1. ps -ef | grep mad, make sure there is only ONE mad running, if you see more than one, use kill -9 and kill all mad processes, then start up hpservices again.

2. Verify that only ONE mad is running, then access the GUI.

3. Make sure you can nslookup the Unix host, also able to ping it from your desktop before accessing the GUI.

Regards,

Re: Another Error in the Web configuration

Fabio Ettore — Tue, 24 Oct 2006 13:55:39 GMT

Hi,

does mad.log contain anything more?

Path is /var/opt/hpservices/log/mad.log. Usually it helps.

Best regards,
Fabio