topic isee troubleshooting in Insight Remote Support

isee troubleshooting

mark.M — Tue, 30 Jan 2007 20:34:35 GMT

isee not connection.
why?
network is 80 port open.

Re: isee troubleshooting

David Rabahy 1 — Fri, 09 Feb 2007 16:23:50 GMT

Connect using http://name:5060/start.html

Re: isee troubleshooting

Liem Nguyen — Wed, 14 Feb 2007 09:43:35 GMT

Hi Mark,

From your attachment, looks like you have two problems:

1. ISEE GUI won't come up: You can try adding the URL to ISE Security/Local Intranet. (Tools/Internet options/Security/Local Intranet).

2. Can't connect to HP backend: isee.asiapac.hp.com.
Make sure port 80 is open with no authentication. Are you using Proxy?
Make sure "nslookup isee.asiapac.hp.com" works.
Make sure "telnet isee.asiapac.hp.com 80" works.

/opt/hpservices/log/mad.log may give you some indications of the problem.

Hope this helps,

Re: isee troubleshooting

Joelmel Roche — Tue, 06 Mar 2007 04:35:30 GMT

hi mark

use bypass proxy server on your local IE and check all the following deamon;

ps -ef | grep -i hpservices
ps -ef | grep -i mad
ps -ef | grep -i rst
ps -ef | grep -i stm

/sbin/init.d/hpservices start

If behind a firewall, then Port 80 must be open to internet to establish back
connection. ISEE only supports proxy HTTP 1.1 not msoft NLM proxy

You can test it by going to: http://isee.asiapac.hp.com/mots/motserv

Also verify that diagmond is stull running after client install.
Use http://isee.asiapac.hp.com/mots/motserv .

If you get a page that says "Front End Statistics for Vendor
HP_Services" ....it is only to test the browser for out going connections -
nothing else.....then use:

http://fullyqualifiedhostname:5060/start.html

-joelmel-