motserv process hanging

tr10385 — Thu, 08 Feb 2007 03:04:04 GMT

Hi;

I have a case open for motserv process not coming UP on Adler SPOP release. Status stalled at "starting"; but never changes to "UP and Running". Customer has upated the virus defination to McAfee VirusScan Enterprise version 8.0.0, by Network Associates; after that upgrade services like motserv ;OracleOraHome92NTSListener and
OracleServiceRSTP are not coming up. - Motive: Status -> started (the log shows that it is starting but not running)
- OracleOraHome92NTSListener -> service is down. When I try to start it, it shows “Could not start the OracleOraHome92NTSListener service on local computer. Error 2: The system cannot find the file specified”
- OracleServiceRSTP -> service is down. When I try to start it, it shows “Could not start the OracleServiceRSTP service on local computer. Error 2: The system cannot find the file specified”. I have mad.log with error:
050207 11:06:15.257 ERROR,[Comm] Comm::send C:\Program Files\Hewlett-Packard\ISEE\MotiveChorus\mqueue\OQb4cc_0034_CINC_HP_Services.mot failed
050207 11:06:15.257 ERROR,[Comm] sendReceive FAILED
050207 11:06:15.257 ERROR,[Comm] NetworkException (16): (httprequest_wininet.cpp:632) HttpEndRequest failed The server returned an invalid or unrecognized response

050207 11:06:15.257 DEBUG,[Comm] 4 events in the queue

How can we re-initiate oracle services on SPOP. Customer says; few ports were blocked while upgrading this antivirus and reverted back after this. But motserv is not coming up.

Re: motserv process hanging

Liem Nguyen — Wed, 14 Feb 2007 09:57:24 GMT

Hello,

I don't think it's easy to fix your problem using ITRC, there are lots of troubleshooting to be done to find out the cause.

I would recommend you to raise a case with your ISEE support channel.

NOTE: mad.log has nothing to do with the SPOP, so, don't look at it.
server.log is the one you should be looking at.

I have seen similar problem when the SPOP failed to apply Oracle patch, but this would require someone from HP who knows ISEE to determine of the exact cause.

Regards,

topic Re: motserv process hanging in Insight Remote Support

motserv process hanging

Re: motserv process hanging