topic Re: emails stopped working in Server Management - Systems Insight Manager

emails stopped working

Peter Stringer — Tue, 22 Feb 2005 04:38:13 GMT

We are running HP SIM 4.1 with sp1.

Emails were working fine up to 2 weeks ago, i.e we were getting email/smtp alerts from machines.

Is there a log file on the management console I can check? Is it likely to be the SMTP gateway server that is the problem?

I fired up management agents on a managed server and sent a test trap, we all got a generic email so its working from managed server.

regards

Re: emails stopped working

Peter Stringer — Tue, 22 Feb 2005 11:34:43 GMT

I get this message in options, manage tasks:

Sending failed; javax.mail.MessagingException: Could not connect to SMTP host: sumgat01.oxfam.org.uk, port: 25; java.net.SocketException: Software caused connection abort: connect

Re: emails stopped working

Farid Herman — Tue, 22 Feb 2005 12:00:58 GMT

Hi Peter,

"javax.mail.MessagingException" and "java.net.SocketException" --> it seems that sumgat01.oxfam.org.uk, port: 25 is un-reachable.

Did you change something on managed server that caused sumgat01.oxfam.org.uk, port: 25 un-reachable?

Re: emails stopped working

Stuart_43 — Wed, 23 Feb 2005 02:29:02 GMT

do you have maafee virus enterprise 8.0 installed? this will block SNMP

Re: emails stopped working

Peter Stringer — Wed, 23 Feb 2005 03:55:48 GMT

yes we have just installed macfee, which incidently if I remember was about the time the emails stopped.

will investigate and assign points if this is relevant.

regards

Re: emails stopped working

Peter Stringer — Wed, 23 Feb 2005 10:05:01 GMT

thanks stuart problem solved.