topic Re: VCA ver. 2.1.0.720 problems after install in Server Management - Systems Insight Manager

VCA ver. 2.1.0.720 problems after install

Christopher Knight_1 — Thu, 03 Mar 2005 14:56:40 GMT

After I install psp7.2 and vca 2.1.0.720, the new version of the VCA does not function. I get dr. watson errors on every logon and cannot access the VCA screen in IE. I have found that un-installing and replacing with the older version of VCA (2.0.7.10) makes it work again.

Has anyone seen this error before? Is there a fix?

Notes: Problem servers are Windows 2003 Ent. I have upgraded 25 servers with psp7.2 and only 4 servers have this problem. Un-install, re-install of vca, and entire psp, does not fix the issue.

Errors in the eventlog:

Error: 1
Faulting application vcagent.exe, version 2.1.0.720, faulting module kernel32.dll, version 5.2.3790.0, fault address 0x000249d3.

Error: 2
The application, C:\hp\hpsmh\data\cgi-bin\vcagent\vcagent.exe, generated an application error The error occurred on 03/03/2005 @ 14:31:39.321 The exception generated was c06d007e at address 77E649D3 (kernel32!RaiseException)

Re: VCA ver. 2.1.0.720 problems after install

Rob Buxton — Thu, 03 Mar 2005 18:25:57 GMT

Chris,
I've not seen this but it's the second problem I've seen with this version that requires retreating back a version.
The one that I've encountered is where there's an older version of libeay32.dll in the system32 directory. The vca service does not start.

Re: VCA ver. 2.1.0.720 problems after install

sens — Mon, 02 May 2005 07:45:41 GMT

i have had the same problem
vca 2.1.0.720 does not start after update to psp 7.20a
i followed the hint in the first reply regarding an issue with versions of libeay32.dll
only free downloadable version i found was 0.9.4.0, no luck in sp1 for w2k3-server
installed was 0.9.6.10, depending to a up and working IIS
changed down lib... to 0940, same error!
renamed actual running libeay32.dll
uninstalled vcagent and cleared the registry
reboot and installed vca
it seems to work from here, iÂ´m now in clinch with these webadmins, wether they need the open source ssl-library or not :

Re: VCA ver. 2.1.0.720 problems after install

Fab_3 — Mon, 02 May 2005 09:35:12 GMT

PSP 7.20 had many problems.

Now PSP 7.30 is out for Win2k/2k3

ftp://ftp.compaq.com/pub/products/servers/supportsoftware/ZIP/psp-7.30.w2k3.i386.zip

ftp://ftp.compaq.com/pub/products/servers/supportsoftware/ZIP/psp-7.30.w2k.i386.zip

i hope this resolve

Re: VCA ver. 2.1.0.720 problems after install

Stefan Laemmer — Mon, 02 May 2005 10:17:48 GMT

I've actually had this and un-installed 7.20a from the Win2003 box, restarted it, then reinstalled 7.30a, seems to solve the issue. Good luck!