topic Re: VCA version 2.10.720 in Server Management - Systems Insight Manager

VCA version 2.10.720

Bryn Farace — Tue, 22 Mar 2005 14:23:05 GMT

I am trying to upgrade the VCA on my servers to the latest version. I keep getting the following error:
The software was not supported for installation on this system. HP System Management Homepage Win32 Service was not found by the installer.

Support Pack ver 7.20
HP SIM v4.1
Management Agents ver 7.20

Tries uninstalling older VCA and doing a clean install with the same results.
Any ideas what could be causing this and how to resolve it?

Thanks for the assistance!
BEF

Re: VCA version 2.10.720

Rich Purvis — Tue, 22 Mar 2005 14:46:16 GMT

Starting in SS7.20 the VCA and other web based agents require the installation of the System Management Homepage v2.0, it is a new component in the PSP. Once you have the SMH component installed and running you should not get this error.

-Rich

Re: VCA version 2.10.720

Bryn Farace — Tue, 22 Mar 2005 16:45:38 GMT

Thank you Rich. I will install SMH 2.0 and see if that takes care of the issue.

Re: VCA version 2.10.720

Rob Buxton — Tue, 22 Mar 2005 18:16:45 GMT

Bryn,
Did you install the entire PSP 7.20A or just the Agents.
It is recommended that you install the entire PSP as it's a tested bundle.

Re: VCA version 2.10.720

Bryn Farace — Wed, 23 Mar 2005 08:49:16 GMT

Rob -

I haven't installed either yet. Where do I get the full PSP package? Didn't see it in the downloads area of the site. Have you had any issues with this package?

tx.

Re: VCA version 2.10.720

Rich Purvis — Wed, 23 Mar 2005 10:29:42 GMT

Bryn,
This is the link I see for downloading the 7.20 PSP - hopefully it will work for you:
http://h18000.www1.hp.com/support/files/server/us/download/21280.html

-Rich

Re: VCA version 2.10.720

Bryn Farace — Wed, 23 Mar 2005 10:34:44 GMT

thanks Rich.