topic Re: Unable to deploy PSP - MxFailedAuthenticationException in Server Management - Systems Insight Manager

Unable to deploy PSP - MxFailedAuthenticationException

Darrek Kay — Thu, 19 Feb 2004 13:29:07 GMT

I cannot deploy the Proliant Support Pack when logged on to HPSIM using an account other than the service account it was installed under.

The tasks fail immediately with the following on STDERR:
EXCEPTION CLASS: com.hp.mx.exceptions.MxFailedAuthenticationException
EXCEPTION: Authentication failed.

If I log on as the service account the deployment works fine, but I don't want to give that password out to the rest of the operators that will be deploying the PSP to other managed servers.

Re: Unable to deploy PSP - MxFailedAuthenticationException

Rob Buxton — Thu, 19 Feb 2004 14:47:53 GMT

I'm battling with the same problem, even trying to execute a task like the Windows Netstat command fails if run under any account other than the one I installed HPSIM and OpenSSH in.
I can log into the account using SSH / Putty, so it doesn't seem to be an OpenSSH issue.
I've run mxagentconfig and it has generated the SSH keys for the account in the User directory. Still HPSIM fails with what seems to be an Authentication failure.

Re: Unable to deploy PSP - MxFailedAuthenticationException

James Allen — Fri, 20 Feb 2004 01:31:17 GMT

Heck, I'm getting this error using the account it was installed under....

Re: Unable to deploy PSP - MxFailedAuthenticationException

David Claypool — Fri, 20 Feb 2004 10:22:03 GMT

If you have already run through the instructions in the release notes, try running mxagentconfig against the hpSIM server itself.

Re: Unable to deploy PSP - MxFailedAuthenticationException

Darrek Kay — Fri, 20 Feb 2004 10:53:55 GMT

I'm also working with Rodney in HP tech support for HPSIM and we have gone through running mxagentconfig against the CSM.

I've even logged on to the CSM as the user I want to run tasks as and run mxagentconfig. The GUI mode didn't work, but the command-line mode worked. I restarted OpenSSHD and _still_ have the problem.

This is currently the most obnoxious problem I'm having.

Recap: I can only use the HPSIM install user to run tasks such as Initial PSP deployment.
-DK

Re: Unable to deploy PSP - MxFailedAuthenticationException

gldiii — Wed, 11 Aug 2004 13:30:18 GMT

I get the same error, even when logged in under the SIM service account. They better have a solution at HPWorld for this, this is ridiculous!

Re: Unable to deploy PSP - MxFailedAuthenticationException

Mariano Faggiano — Mon, 24 Jan 2005 12:25:33 GMT

Es un problema de autenticacion de SSH.

Revisa el archivo "c:\Program Files\OpenSSH\etc\passwd".

Debe estar correctamente indicado el directorio HOME del usuario. Por ejemplo: /home/Administrator

Saludos atte.

Re: Unable to deploy PSP - MxFailedAuthenticationException

gldiii — Mon, 24 Jan 2005 13:57:11 GMT

translation???

Re: Unable to deploy PSP - MxFailedAuthenticationException

frank neubert — Thu, 27 Jan 2005 15:05:01 GMT

Has there been a resolution to this, I believe I'm having the same problem when trying to install PSP to my servers. How can I test this running under a command line.
thanks Frank

Re: Unable to deploy PSP - MxFailedAuthenticationException

MS JUDY KIRSHNER — Fri, 28 Jan 2005 08:36:06 GMT

I've been dealing with the same problem. I can pull software from the Version Control Agent Repository & install it, but I can't deploy it from the CMS. Help!!
Judy