error insight Manager

mamet — Mon, 27 Jun 2005 06:32:04 GMT

i have this error in eventlog

com.hp.mx.database.DbVerificationException: Error loading database verification handler 'com.hp.mx.database.MsSqlVerificationHandler'
com.hp.mx.database.DbVerificationException: Error accessing database

Re: error insight Manager

Phydeaux — Tue, 28 Feb 2006 18:05:24 GMT

This is a summary of:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=977955

These steps solved my issue of:
Application Event:
Date: 2/28/2006
Time: 2:23:22 PM
Type: Error
User: N/A
Computer: [left out]
Source: HP Systems Insight Manager
Category: None
Event ID: 3
Description: com.hp.mx.database.DbVerificationException: Error loading database verification handler 'com.hp.mx.database.MsSqlVerificationHandler'
com.hp.mx.database.DbVerificationException: Error accessing database

Application Event:
Date: 2/28/2006
Time: 2:23:39 PM
Type: Warning
User: N/A
Computer: [left out]
Source: HP Systems Insight Manager
Category: None
Event ID: 2
Description: Restarting MxDomainManager

Application Event:
Date: 2/28/2006
Time: 2:23:39 PM
Type: Information
User: N/A
Computer: [left out]
Source: HP Systems Insight Manager
Category: None
Event ID: 3
Description: Restart was Successful

Then the 3 would cycle again 25 seconds later.

mxpassword is useful:
http://h18013.www1.hp.com/products/servers/management/hpsim/info-library5/mxpassword.1m.html
especially 'mxpassword -g' for users with complex password that include double quotes.

mxuser is not useful to solve this situation:
http://h18013.www1.hp.com/products/servers/management/hpsim/info-library5/mxuser.1m.html

Summarized:
The problem is that the user account that installed HP SIM 5 is associated as the account to connect to the SQL server & that account is no longer working. This commonly breaks when the user's password or the account's name has been changed. That is why HP SIM should be installed while logged in with the same account that will be its service account. Installing under an equivalent user's administrator account and then changing the services to run under a different account will be a situation that will break when the user needs to change their password. This situation includes service pack updates to HP SIM.

To fix this change/verify the user account in the database.props file within 'C:\Program Files\HP\Systems Insight Manager\config'. Look for the field 'hp.Database.username='. Change it to the same account that is used to run the 'HP Systems Insight Manager' service.
Then use 'mxpassword -g' or 'mxpassword -m -x MxDBUserPassword=""'. The point is to change the password to the one of the service account.
Then restart the 'HP Systems Insight Manager' service or restart the computer. If you start the service, give it a few minute to start up.

Note: It is a good idea to have your monitoring solution monitor for these events just in case of this situation.

Re: error insight Manager

Christopher Anania — Thu, 30 Mar 2006 16:04:52 GMT

This was it! After housrs of looking at fourms, this fixed my problem! Thank you

topic Re: error insight Manager in Server Management - Systems Insight Manager

error insight Manager

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Re: error insight Manager