topic Re: Unable to access HP Insight Managment Homepage after upgrade in Server Management - Systems Insight Manager

Unable to access HP Insight Managment Homepage after upgrade

John Ferrell — Tue, 26 Jul 2005 09:52:57 GMT

I've upgraded several HP ProLiant servers (W2K3) to Support Pack 7.3 and HP Systems Management Homepage for Windows to 2.1.0.121. Now I am unable to access any of these systems remotely using http://systemanme:2381. I can open the Homepage if I am logged onto the server. But from my insight Manager, I can no longer determine the version of software or access any of the server links to one of the servers I've upgraded if the OS is W2K3. I upgraded a couple W2K server with the same support packs and they still work fine.

I've checked the security settings and am still using default values. I do trust by certificate and do have a valid certificate to the IM server.

Any thoughts as to what I can do?

Re: Unable to access HP Insight Managment Homepage after upgrade

John Ferrell — Tue, 26 Jul 2005 09:54:42 GMT

Sorry. I meant to type https://:2381.

Re: Unable to access HP Insight Managment Homepage after upgrade

Asaf Ben Harrush — Thu, 28 Jul 2005 02:39:07 GMT

Hi John

I had the same problem in my servers.
I resolved it with this procedures:

- uninstall the hp homepage from the problemtic server

- Uninstall the HP version control repository agent from the problemtic server

- restart the server
- copy the server certificate file from c:\hp\hpsmh\certs Ex. mrhmgm61.pem to temp directory.

- install manualy the hp home page (cp005390) and in the user authority section fill "domain name"\domain ,in the section of the certificate trust browes to the certifacate that in the temp folder and finish the installation.

- check the connection from the remote computer to the server.

- install the version control agent.

I've done that and the problem resolved.
I hope that I've helped you .

Best regards
Asaf Ben Harrush

Re: Unable to access HP Insight Managment Homepage after upgrade

Tom Parker_1 — Tue, 16 Aug 2005 10:48:19 GMT

Are your computers multihomed on the same NIC? This seems to be a problem with 2.1.0.121. It listens on the wrong IP address. If this is the case downgrading should fix the problem.

Re: Unable to access HP Insight Managment Homepage after upgrade

John Ferrell — Tue, 16 Aug 2005 11:08:01 GMT

It appears the problem is only occurring on my web servers. It does not appear to happen on other servers. Perhaps there is some conflict between the web application and the web server services?

Re: Unable to access HP Insight Managment Homepage after upgrade

Tom Parker_1 — Tue, 16 Aug 2005 11:22:13 GMT

Your web servers are the only ones that are multihomed probably. If you are running 2.1.0.121, then downgrade to the prior version. I have done three of them today and it has fixed the problem immediately.

Re: Unable to access HP Insight Managment Homepage after upgrade

Mark Hassman — Thu, 18 Aug 2005 09:11:08 GMT

Not sure if this helps, but in v2.1.0.121.. it will only listen on the secondary ip on a nic (haven't tried more than two ips yet) - completely ignores the primary ip. I've even tried manually specifying the primary ip within smhpd.conf.. just removes the entry on startup. Reinstalling v2.0.2.106 fixed it.

fyi.. if this happens on your version control manager server, all agents loose version control capability.

-Mark

Re: Unable to access HP Insight Managment Homepage after upgrade

Tom Parker_1 — Thu, 18 Aug 2005 13:08:30 GMT

I have found exactly the same thing as Mark. In fact I first noticed it on my version control repository server. A call to HP was not helpful and prompted such questions a why would anyone want to bind more than one IP address to a NIC. Luckily I discovered downgrading solved the problem.