topic Re: Support Pack install woes in Server Management - Systems Insight Manager

Support Pack install woes

Kevin Colby — Mon, 08 Aug 2005 08:37:03 GMT

I've got a machine running Windows 2k server that simply refusees to install 7.30a.

Currently it's running an old 6.20 version but we'd like to get it up to the latest and greatest. When running the setupex.exe or setup.exe from the 7.30 extract it tells me
"Access to the Target Computer was denied, possibly due to incorrect authentication information or permissions". I'm logged in as a Domain Admin, domain admins have not been removed from the local admins group. There's no firewall running on the machine itself.

What in the world am I missing? Any thoughts?

Re: Support Pack install woes

Rob Buxton — Mon, 08 Aug 2005 21:44:36 GMT

Try copying the PSP to the target Server or mapping the device with the files and then running setup.exe directly on the Server.

Re: Support Pack install woes

WNB Techops — Tue, 09 Aug 2005 07:53:10 GMT

I should have specified.
The setup is local. I have run it from a CD in the drive and from the local hard drive. Same result in all cases.

Re: Support Pack install woes

Brad Keyes — Tue, 09 Aug 2005 11:40:32 GMT

Seems like I've seen this before. You might try logging in as a local administrator on the machine in question. Also, you might try an intermediate step--try installing version 7.00 for instance, then if that works, install 7.30.

Re: Support Pack install woes

Kevin Colby — Tue, 09 Aug 2005 14:51:06 GMT

Local administrator gets the same results.

I'll try an incremental install.

The really odd part is that it can't even get a list of what's already installed.

Re: Support Pack install woes

Brad Keyes — Wed, 10 Aug 2005 15:01:12 GMT

Found another thread that might help you:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=942443

Re: Support Pack install woes

dpuckett — Wed, 22 Mar 2006 10:44:46 GMT

I am having the same problem. Was there ever a fix for this?